Zak Pritchett Email & Phone Number

Middleton, Wisconsin, United States

• Led global team of 400+ professionals, including architects, engineers, modelers, managers, and leaders across five countries delivering cutting-edge residential/commercial construction visualizations and estimations in the building supply and material industry.• Translated executive business strategies into clear, actionable plans across global management teams; These strategies included establishing key-performance indicator reporting and monitoring, optimizing operational workflows, and managing delivery efficacy within stringent service level agreements (SLAs). These strategies translated to a 35% decrease in delivery times in 2023.• Pioneered forecasting and capacity management tools, integrating them into the company reporting strategy for executive leadership team. These tools enhanced accuracy of resourcing utilized, bolstered strategic decision-making abilities, and guided a successful comprehensive workforce expansion that increased global staff over 250% in 2023. • Established quarterly and yearly roadmaps, ensuring seamless integration with cross-function product development, customer success, and implementation teams. • Played a pivotal role in prioritization and execution of strategic company initiatives, while fostering collaboration and excellence in a multi-cultural, remote environment.

Woodbury, New York, United States

• Co-managed a department of 350, overseeing 3.8M auto policies accounting for 22% of the company's total policies in force with direct leadership of 80-100 direct reports––managing operations contributing to $800M in annual premiums.• Re-engineered and optimized regional productivity strategies, leading to a 40% increase in regional operational output, achieving the highest company-wide performance in 2022. • Orchestrated workforce and staffing strategy for 2022 that redefined regional execution strategies reducing hiring needs by 40 associates, saving $3M+ in annual staffing costs. • Overhauled regional reporting and data management strategies, introducing multiple new advanced data visualizations for senior management; improved decision-making efficiency and provided clear performance comparisons against company-wide best results.• Co-directed the merger of two departments, streamlining customer service operations and diversifying associate workloads; initiatives were later mirrored and adopted across other regions, demonstrating successful process integration.• Played a crucial role in cost reduction and process simplification, presenting regular updates to executive leadership.

Fredericksburg, Va

• Led teams spanning 8 to 50 members across multiple departments and experience levels. Fostered cohesion and development, maximized operational effectiveness, and aligned team efforts with organizational objectives to drive performance results.• Orchestrated and led multiple corporate procedural pilots aimed at optimizing application efficiency and enhancing customer interaction. This involved extensive travel to regional office locations nationwide to personally train and implement strategic initiatives with leadership teams. Provided direct reports on the impacts and outcomes to executive officers within the organization. • Implemented advanced calibration techniques, training sessions, and innovative data analysis methods to minimize interdepartmental variance in call scoring to an unprecedented low of below 1.5% and to achieve top regional quality execution results.• Designed and executed targeted regional pilot training programs focused on narrowing closure quartile gaps, amplifying customer purchase survey participation, and maximizing first-sale resolution rates to reduce customer call-back percentages. These initiatives improved sales closure by 12%, with successful replication in other regions to ensure uniformity across the organization. • Attained top performance results company-wide and regionally across all three major call-center departments, demonstrating exceptional strategic management and operational excellence in supervisory roles. • Spearheaded regional productivity and strategic workforce management reporting initiatives in each department, profoundly impacting regional work output and efficiency standards. Standardized follow-up strategies were implemented to ensure consistent performance across supervisory groups, driving sustained operational success.

Christiansburg, Va

Master Of Business Administration - Mba, Mergers And Acquisitions & Business Analytics

Bachelor’S Degree, Business Administration, 3.7

Activities and Societies: Beta Gamma Sigma, Phi Kappa Phi, and Social Media @ COBE (College of Business & Economics)

Associate'S Degree, Mechanical Engineering And Business Administration