Zak Pritchett Email & Phone Number

Middleton, Wisconsin, United States

• Led global team of 400+ professionals, including architects, engineers, modelers, managers, and leaders across five countries delivering cutting-edge residential/commercial construction visualizations and estimations.
• Translated executive business strategies into clear, actionable plans across global management teams; These strategies included establishing key-performance indicator reporting and monitoring, optimizing operational.
• Pioneered forecasting and capacity management tools, integrating them into the company reporting strategy for executive leadership team. These tools enhanced accuracy of resourcing utilized, bolstered strategic.
• Established quarterly and yearly roadmaps, ensuring seamless integration with cross-function product development, customer success, and implementation teams.
• Played a pivotal role in prioritization and execution of strategic company initiatives, while fostering collaboration and excellence in a multi-cultural, remote environment.

Woodbury, New York, United States

• Co-managed a department of 350, overseeing 3.8M auto policies accounting for 22% of the company's total policies in force with direct leadership of 80-100 direct reports––managing operations contributing to $800M in.
• Re-engineered and optimized regional productivity strategies, leading to a 40% increase in regional operational output, achieving the highest company-wide performance in 2022.
• Orchestrated workforce and staffing strategy for 2022 that redefined regional execution strategies reducing hiring needs by 40 associates, saving $3M+ in annual staffing costs.
• Overhauled regional reporting and data management strategies, introducing multiple new advanced data visualizations for senior management; improved decision-making efficiency and provided clear performance comparisons.
• Co-directed the merger of two departments, streamlining customer service operations and diversifying associate workloads; initiatives were later mirrored and adopted across other regions, demonstrating successful.
• Played a crucial role in cost reduction and process simplification, presenting regular updates to executive leadership.

Fredericksburg, VA

• Led teams spanning 8 to 50 members across multiple departments and experience levels. Fostered cohesion and development, maximized operational effectiveness, and aligned team efforts with organizational objectives to.
• Orchestrated and led multiple corporate procedural pilots aimed at optimizing application efficiency and enhancing customer interaction. This involved extensive travel to regional office locations nationwide to.
• Implemented advanced calibration techniques, training sessions, and innovative data analysis methods to minimize interdepartmental variance in call scoring to an unprecedented low of below 1.5% and to achieve top.
• Designed and executed targeted regional pilot training programs focused on narrowing closure quartile gaps, amplifying customer purchase survey participation, and maximizing first-sale resolution rates to reduce.
• Attained top performance results company-wide and regionally across all three major call-center departments, demonstrating exceptional strategic management and operational excellence in supervisory roles.
• Spearheaded regional productivity and strategic workforce management reporting initiatives in each department, profoundly impacting regional work output and efficiency standards. Standardized follow-up strategies were.

Christiansburg, VA

Master Of Business Administration - Mba, Mergers And Acquisitions & Business Analytics

Bachelor’S Degree, Business Administration, 3.7

Activities and Societies: Beta Gamma Sigma, Phi Kappa Phi, and Social Media @ COBE (College of Business & Economics)

Associate'S Degree, Mechanical Engineering And Business Administration