I oversee all aspects of daily store operations, ensuring that we consistently deliver exceptional customer service and achieve our key performance indicators (KPIs). My responsibilities include handling customer inquiries and resolving complaints promptly and effectively to maintain customer satisfaction. I actively demonstrate products to customers, showcasing their features and benefits to drive sales and enhance the overall shopping experience.In addition to my operational duties, I manage the interviewing and onboarding process for new team members, ensuring we select candidates who align with our store’s values and contribute positively to our team dynamic. I conduct interviews, assess applicants’ skills, and provide guidance on the best fit for our sales team.I am also responsible for maintaining inventory accuracy, conducting regular stock checks, and ensuring that product displays are well-organized and visually appealing to maximize sales opportunities. Additionally, I manage all cash handling procedures, including accurate transaction processing, daily cashing up, and ensuring the secure closing of the store at the end of each day.As Duty Manager, I take charge of opening and closing the store, ensuring all operational procedures are followed and security measures are in place. I oversee the sales team, providing leadership and support, coordinating schedules, and offering continuous training. I motivate the team to meet and exceed weekly sales targets in excess of £10,000, driving the store's overall performance. My goal is to ensure the store runs smoothly, meets our financial objectives, and provides an outstanding customer experience.

As Park Supervisor, I was responsible for overseeing all operations on the trampoline courts, ensuring a seamless and enjoyable experience for both staff and guests. My role involved supervising and coordinating staff activities, managing rotating schedules, and promptly addressing minor complaints to maintain a high level of customer satisfaction. I provided support and guidance to court monitors, ensuring strict adherence to safety protocols and delivering on-the-job training to enhance their performance.In addition to managing daily court operations, I collaborated closely with other departments and managers to ensure smooth interdepartmental communication and operational efficiency. I also played a key role in planning and executing monthly events, working with various teams to create engaging experiences for our guests. Managing break schedules and ensuring optimal staffing levels were crucial aspects of my role, contributing to the overall efficiency of the operation.Motivating staff to meet our engagement targets was another critical component of my responsibilities. I fostered a positive work environment, encouraging teamwork and proactive communication to achieve our goals. My role required strong leadership, strategic planning, and problem-solving skills, all of which were essential in maintaining safety, efficiency, and a high standard of guest satisfaction.

As Assistant Duty Manager at YorGetaways, I supervised and led the property management team, addressing staff issues and ensuring operational efficiency. I managed tenant relations by handling inquiries, complaints, and requests to enhance satisfaction. Coordinating property maintenance, overseeing financial tasks, and ensuring compliance with regulations and safety standards were key responsibilities. Additionally, I prepared and presented performance and financial reports to senior management, addressed emergencies promptly, and managed vendor relationships to ensure quality service delivery.

Ensuring the safe and efficient operation of amusement park rides. Duties encompass conducting pre-ride safety checks, assisting guests with boarding and disembarking, operating the ride according to established procedures, enforcing safety rules, providing excellent customer service, and responding to emergencies as needed. Collaboration with other ride operators and park staff is essential to ensure a positive guest experience overall.