Zak Thomas Email & Phone Number

• Set record for Suite rentals by a Senior AE in 2018 at 55 – last set in 2008 at 38 - o Set record for Suite rentals by a Senior AE in 2019 at 65 rentals
• Surpassed both ticket and revenue goals from 2016 to 2019 - o 2016: 26,614 tickets (111% of goal), $747,184 (120% of goal) - o 2017: 39,427 tickets (146% of goal), $1,234,612 (168% of goal) - o 2018: 43,282 tickets.
• Proactively seek out group leaders on day of game to ensure satisfaction and build relationships past the point of sale
• Cultivate new leads by cold calling and utilizing LinkedIn to target Top Milwaukee/Chicago Workplaces, Illinois bars, and individual ticket buyers who had purchased 15+ tickets
• Active participant in Mentorship program for incoming junior Sales Representatives
• Consistently relied on to quarterback and refine internal initiatives and external partnerships

• Lead all TSRs in tickets sold (12,619) and revenue collected ($352,834)
• Averaged between 70 to 90 calls per day to prospective group customers
• Willingly took leadership roles and taught coworkers best practices when needed
• Provided exceptional customer service to clients who had special needs orrequests after purchasing

• Answered incoming calls to the ticket office to sell single game tickets while utilizing up selling and cross selling techniques to maximize revenue while providing exceptional customer service to callers with ticket.
• Tasked with processing 80-100 mail requests for tickets per day and called customers as needed who were redeeming vouchers for discounted tickets
• Worked extensively with ProVenue ticketing software
• Filled in at box office ticket windows for advance and day of game ticket sales when short staffed

Muskego, WI

• Signage Fabricator
• Manufacture and assemble custom signage and frames
• Work with sales representatives to explain and demonstrate processes to touring customers
• Work independently and in teams to complete time sensitive orders
• Train new employees in procedures and custom assembly of signageFinancial Services Assistant
• Drafted closeout documents and warranty letters upon customer’s project completion