• Strategic Planning: Developing and implementing sales strategies and business plans to achieve company growth objectives. Identifying market opportunities, trends, and customer needs to drive sales initiatives.• Team Leadership: Leading, mentoring, and motivating a high-performing sales team, setting clear goals and targets. Provide guidance and support to maximize individual and collective performance.• Client Relationship Management: Building and maintaining strong relationships with key clients and stakeholders. Cultivate new business opportunities while nurturing existing partnerships to enhance revenue streams.• Sales Performance Analysis: Analyzing sales data and market trends to evaluate performance against targets. Utilizing insights to make informed decisions, refining strategies, and optimizing sales processes.• Collaboration and Communication: Collaborating cross-functionally with marketing, strategy development, and other departments to align strategies and ensure a cohesive approach to meet sales objectives. Communicating effectively both internally and externally to foster understanding and drive results.• Business Development: Identifying and pursuing new business opportunities through market research, networking, and innovative approaches. Developing and maintaining a robust pipeline of potential clients and partnerships.• Budget Management: Overseeing the sales budget, ensuring resources are allocated effectively to maximize ROI. Monitoring expenses, tracking sales performance against budget, and making adjustments as needed to achieve financial goals.

• Designing and implementing of IDefy’s Strategic Business Plan. • Developing short and long term organizational strategy in collaboration with the Board of Directors.• Developing operating plan, budget, and cash flow, and organizational finances.• Developing technical awareness of company products.• Establishing and managing Customer Relationship Management (CRM) program.• Establishing and securing high level relationships with clients. • Building excellent relation with clients, and business partners in the market.• Ensuring organizational objectives and standards are understood and owned by all personnel within sales department.• Managing the sales of IDefy’s products and services.• Developing, Managing and supporting the sales pipeline.• Developing and undertaking presentations and negotiations with customers and prospects.• Serving as contact point between Technical Team of IDefy and clients. • Collecting comprehensive data that support the development of IDefy’s services. • Researching, identifying and developing new markets and new business opportunities. • Developing business-to-business relationships and agreements to drive sustainable growth.• Managing and supporting overseas partners, relations and deals.• Contributing to the development of innovative products, services based on clients’ needs and feedback.• Evaluating team strengths to continuously improve team effectiveness.• Attend industry trade shows and conference to promote products and services.• Contribute to the creation of marketing materials.• Assessing and advising on marketing opportunities, and contributing to the development of marketing plan.

● Generating & Contacting outbound sales leads, conducting demo meetings, quotations,and deal-closing.● Consulting prospective clients based on needs and offering ideal solutions.● Providing after-sales support by maintaining successful relationship with clients.● Researching potential leads from business directories, web searches, or digital resources.● Providing sales representatives and teammates with coaching, monitoring and technical advices to support meeting and exceeding sales targets.

Responsibility of hunting key accounts, contacting the decision makers, and closing business deals of high altitude with them.• Conducting business meetings with potential clients and demonstrating product features and functions.• Negotiating business deals with clients and successfully closing deals.• Achieving monthly and quarterly sales targets and business KPIs.• Providing SaaS consultation aiming to increase clients' online retailing services and revenue.• Directly participating in increased GMV (Gross Merchandise Value) for the business through landing key accounts.

Responsibility of handling potential and existing B2B clients' profiles to close business as well as generating new leads and handling after-sale support.

_VoIS (Vodafon intelligent Solutions) is the division in Vodafon international that mitigates the customer service role for Vodafone.• Delivering working knowledge to new team members with presentations and training sessions.• Coaching team members about their performance and monitoring their achievements.• Analyzing and delivering detailed reports with recommended actions for performance to team manager to assist with team manager’s decision-making.• Functioning as a single point of contact between managers and new team members.

• Providing technical support and ensuring a timely resolution.• Ensuring customers’ satisfaction by providing after resolution care and assistance.• Team’s single point of contact for technical knowledge.• Team manager’s delegate for analyzing performance and reporting.• Selling extra services to customers to increase business revenue.• Top achiever within team and on business level.

Leading a team of telesales representatives, with the responsibilities of supporting, motivating and delivering targets, while working on developing team members by constant effective training and team bonding activities. • Managing sales team to meet business monthly and quarterly targets.• Plan-making for the team sales, training and motivation strategies.• Training new team members and providing the team with the needed coaching as per quality control department flags.• Acting team-bonding and motivation plans by organizing team-outings, and implementing spiffs plans apart from target commissions.• Achieving top-team certificate for 3 consecutive months, as well as on different individual months.

Contacting potential customers in the United States of America, to offer them certain products and close the sale.• Achieved highest sales numbers for 4 months during working period.• Conducted training sessions and motivational speeches successfully.• Top achiever certificate of appreciation Feb. 2018

Responsibility of team Support, Coaching, Training and Motivation. Monitoring team members to assure they were following quality guidelines and support team members on spot with any obstacles that arise during work.• Supported 3 teams simultaneously at various times.• Handled issue solving, motivating and communication within team and between team members and management.• Represented effective reports and feedback to management using analytical-based detailed and overall Excel sheets and Word documents.• Boosted sales numbers for newcomers, especially, by conducting various coaching sessions and one-on-one meetings with team members along with specific trainings for what the team as a whole lacked based on team evaluation reports.• Oversaw growing team progress on monthly basis by setting a monthly strategy plan for handling team's trainings, motivation and coaching sessions.• Developed one team member and sat them up for the next "Floor Walker" vacancy through delegation and real-time coaching.

Contacting potential customers in the United States of America, to offer them certain products and close the sale.• Reached a place on the top 5 achievers' list on the campaign by the end of first month Dec. 2016.• Became number 1 delegate for the team leader of my team, with a main task of supporting team members whenever needed.• Maintained high quality production with no breach of quality instructions.• Developed high sense of professionalism and adherence.• Managed to be known to my teammates and my managers as a source of motivation and positive energy among teammates.

Executive Manager, Head Salesman.

I translate from Arabic into English and reverse. With experience of more than 3 years.

Salesman

Head Salesman, Co-Manager.