Nancy Zambrano Email & Phone Number

• Evaluate job roles, pay structures, and salary reviews to ensure equity, competitiveness, and compliance with organizational goals.• Manage annual salary review process, including performance-based increases, union adjustments, promotions, and market changes.• Lead a pay equity project, analyzing existing practices and developing a detailed implementation and compliance plan.• Advise HR, leadership, and managers on compensation policies and pay decisions to align with organizational strategies.• Present data-driven insights and reports to inform strategic decision-making and ensure compliance.• Audit compensation practices to ensure adherence to pay equity standards and compliance with legal requirements.

Toronto, Ontario, Canada

• Collaborate with stakeholders to understand event objectives and requirements and assist in preparing event concepts, themes, and proposals.• Organize and manage event budget, technology, and audio-visual needs.• Coordinate event setup and execution to ensure successful delivery• Oversee and address on-site issues, manage attendee lists, and coordinate communications, always ensuring excellent customer service.

Lima, Peru

• Led Human Resource Management operations such as talent acquisition, compensation, payroll, HR analytics and budgets, and employee relations, reporting to CHRO.• Managed recruitment processes, from job offers to employee hiring. • Spearheaded design and implementation of a new strategy and tool for evaluating bank talent salary increases, ensuring internal equity and external competitiveness. • Prepared and monitored annual personnel expense budget of over US$145 million/year. • Implemented design, calculation, and monitoring of HRM indicators.• Supervised payroll and benefits programs.• Provided advice and guidance to employees and managers on human resources matters, including conflict resolution and disciplinary actions.

Lima, Peru

• Performed technological projects for credit card business, both regulatory and improvement of products and services.• Developed process improvements related to credit and debit card fraud issues.• Conducted improvement processes in bank's call centre after analyzing main reasons for customer calls, achieving a 5% reduction in calls.• Managed operational risk of credit card business, attaining monthly compliance indicators of 100%.

Lima, Peru

• Supervised monthly campaigns to generate databases for sales of credit cards. • Planned, communicated, and monitored fulfillment of credit card sales goals at level of products and segments in different company sales channels.• Designed and implemented incentives for sales team.• Accomplished actions to improve delivery and activation ratios.

Lima, Peru

• Implemented a new commercial action model for sales force, increasing productivity by 10% through formalizing and standardizing best sales practices.• Designed, developed, and executed induction and training plans for sales teams.• Prepared sales analysis, including performance by channel, region, supervisors, and salespeople, to identify gaps to improve productivity.• Supported setting of monthly sales goals.

Lima, Peru

• Analyzed sales performance metrics such as historical sales data, market trends, and sales channel data to help identify improvement opportunities and support strategic decision-making.• Participated in the design of monthly incentive campaigns for sales teams.• Managed internal databases with information on the client portfolio.• Assisted in preparing analyses and reports for business and management needs.

Lima, Peru

• Assisted customers with inquiries, concerns, and information about company's products and services, providing them with world-class service.• Handled customer complaints and resolved issues in a professional, timely manner and achieving customer satisfaction.

Postgraduate Degree, Business Management In Human Resources

Diplomado, Business Administration And Management, General

Bachelor'S Degree, Industrial Engineering