Zamer H. Email & Phone Number

Walnut Creek, CA, US

• Conduct regular call monitoring of all Customer Technical Support agents to ensure:o Excellent customer service is provided to each patiento Correct product info is communicated/documentedo Proper.
• Review call documentation in a CRM system for accuracy/consistency.
• Provide detailed feedback to CTS management following each call review to support the continued development and training of CTS team members.
• Ensure understanding of the knowledge gaps for each team member.
• Document provided feedback with the goal of compiling trend reports that can be used in training and annual performance appraisals.
• Work closely with internal employees to reinforce Tandem processes, policies and core competencies and ensure consistent messaging within the CTS dept.

San Diego, California

San Diego, California

o Employee of the Quarter - Q1 of 2018o Trained and developed new sales associateso Performed gait analysis and made shoe recommendations according to analysiso Created custom molded Insoles, according to client’s imbalances, arch types, and pressure pointso Consistently crushed KPIs over the three years of employment

Concord, California

o Provided basic life support to patients before transporting to hospital, skilled nursing facilities, dialysis centers and more o Determined the right course of action after taking vitals and evaluating patient’s conditiono Prepared extensive patient care reports and took notes of medical treatment giveno Provided medical aid, prevented spinal damage.

Pleasant Hill, California, United States

o Managed weekly schedules for seven employeeso Created a system on how to train employees to open/close and prep food o Handled complaints in a fast paced environmento Assisted cooks and delivery drivers, filling in gaps when needed