Kevin Zamora Email and Phone Number
Kevin Zamora work email
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Kevin Zamora personal email
Hello! I'm Kevin, an experienced IT professional, and HR professional, with a passion for connecting talented individuals with their dream careers. I'm also a creative student with a passion for film, illustration, and graphic design. I've always been drawn to the power of visual storytelling and the ability of design to convey ideas in a compelling way.Although I'm a student, I've been working hard to develop my skills in various mediums such as video editing, digital illustration, and graphic design. I'm always seeking new learning opportunities and ways to improve my craft.I'm excited to explore the world of film, illustration, and graphic design and eager to connect with other creatives in these fields. If you're interested in collaborating or sharing your experiences, let's connect on LinkedIn!
State Of California
View- Website:
- stateofcalifornia.gov
- Employees:
- 44116
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Dss Information Technology Associate And Service Desk Support AnalystState Of CaliforniaStockton, Ca, Us
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Dss Information Technology Associate/ Service Desk Support AnalystState Of California Feb 2022 - Present> Delivered expert technical support to staff by troubleshooting and resolving a wide range of issues related to software applications, hardware, and network connectivity, ensuring effective and timely solutions. All this is documented and managed through a ticketing system, prioritizing and tracking each issue to resolution while maintaining clear communication with end-users. >Oversee daily operations of the service desk, ensuring prompt handling of incoming support requests, and analyzed recurring issues and user feedback to identify trends and potential improvements in support processes to enhance efficiency and effectiveness of the service desk operations.
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Dmv Information Technology Associate/ Enterprise Service Desk AnalystState Of California Mar 2020 - Feb 2022> Technical Support: Provided comprehensive technical assistance to DMV Headquarters and field office employees by diagnosing and resolving IT issues related to hardware, software, and network systems, ensuring minimal disruption to daily operations. All work was done by utilizing ticketing systems to log, track, and prioritize service requests and incidents, maintaining clear communication with users and escalating complex issues as needed to ensure timely resolution.> System Monitoring: Monitored field office's system performance, performed routine maintenance, and implemented updates to ensure optimal functionality and security of enterprise IT systems, contributing to overall system reliability throughout the DMV field offices in the state.
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Dmv Human Resource Branch - Selection And Certification Personnel TechnicianState Of California Jul 2019 - Mar 2020Sacramento, California Area> Hiring Processing: Coordinated the selection and certification processes for DMV personnel by reviewing applications, conducting assessments, and ensuring compliance with regulatory requirements and standards. Collaborated with other DMV divisions and external agencies to facilitate the certification process, address issues, and ensure that all personnel meet the necessary qualifications and training requirements.> Data Management: Maintained and updated personnel records, tracked certification statuses, and prepared reports to support departmental decisions and ensure accurate documentation.
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Cdcr Hiring Unit/ Personnel Office TechnicianState Of California Jul 2018 - Jul 2019Stockton, California Area> Personnel Administration: Managed personnel files, processed employment paperwork, and maintained accurate records in compliance with state regulations and CDCR policies, supporting HR functions and employee's onboarding process. Provided excellent support to staff, guests, or leadership team by addressing HR inquiries, and clarifying procedures> Recruitment Support: Assisted in the recruitment process by screening and redacting applications, scheduling interviews, review applications to ensure a smooth and efficient hiring process.
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Cdcr Inmate Appeals Office TechnicianState Of California Mar 2018 - Jul 2018Tracy, Ca> Appeals Processing: Managed and processed inmate appeals efficiently by reviewing, organizing, and documenting cases in accordance with CDCR regulations and policies, ensuring timely resolution and compliance.> Data Management & Reporting: Maintained accurate records of appeal statuses and outcomes in the database, generating reports and providing updates to supervisors to assist in decision-making and case tracking.
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Verizon ExpertBest Buy Sep 2016 - Dec 2017Stockton, California Area- Sales & Customer Service: Engaged with customers to understand their mobile needs, providing tailored recommendations on Verizon plans, devices, and accessories, resulting in increased sales and customer satisfaction. Assisted customers with device activations, troubleshooting, and account management, ensuring a seamless and positive experience while meeting sales targets and service standards.- Product Knowledge & Training: Maintained up-to-date knowledge of Verizon products, services, and promotions, and shared insights with the team to drive sales and enhance the overall customer experience. -
Senior Tier 2 Applecare Advisor & Mentor AdvisorApple Aug 2012 - Jan 2016- Advanced Technical Support: Provided in-depth technical assistance to resolve complex customer issues, utilizing advanced diagnostic tools and extensive product knowledge across Apple’s ecosystem. Collaborated with cross-functional teams to improve processes, tools, and overall service quality.- Mentorship & Training: Mentored new advisors by offering guidance and support to enhance their problem-solving skills/customer service techniques, fostering a collaborative and learning-oriented environment, and contributed to the training development of best practices for the role. -
Apple Retail Specialist (Temporary Job Rotation)Apple Oct 2014 - Dec 2014Modesto, California Area- Customer Engagement: Assisted customers in finding the right Apple products and services by understanding their needs, provided demonstrations, and offered personalized recommendations to enhance their overall Apple Store experience.- Hands-On Technical Support: Delivered on-the-spot technical support for customers that included: setting up, troubleshooting, running software updates, & hardware repairs. Worked closely with Store team members to ensure a smooth, efficient, and customer-focused environment, contributing to sales goals and customer satisfaction.
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Tier 1 Applecare AdvisorApple May 2012 - Aug 2012- Customer Assistance: Delivered outstanding support to customers by addressing inquiries and resolving technical issues, ensured a seamless and positive experience on every interaction.- Issue Resolution: Efficiently troubleshooted and diagnosed customer concerns, provided clear and effective solutions or escalated to higher support tiers when necessary, while maintaining high levels of customer satisfaction.
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College Applecare Home AdvisorApple Jul 2011 - May 2012- Customer Support: Provided exceptional customer service by assisting customers with troubleshooting and resolving technical issues across various devices and services via phone, chat, or email.- Technical Troubleshooting: Utilized diagnostic tools and resources to quickly identify, resolve, or escalate complex issues, maintained a high level of professionalism and empathized in every client interaction.
Kevin Zamora Skills
Kevin Zamora Education Details
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Communication Studies -
Honorable Mention -
Honorable Mention -
Honorable Mention
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Honorable Mention
Frequently Asked Questions about Kevin Zamora
What company does Kevin Zamora work for?
Kevin Zamora works for State Of California
What is Kevin Zamora's role at the current company?
Kevin Zamora's current role is DSS Information Technology Associate and Service Desk Support Analyst.
What is Kevin Zamora's email address?
Kevin Zamora's email address is kevin.zamora@ca.gov
What schools did Kevin Zamora attend?
Kevin Zamora attended California State University-Sacramento, American River College, San Joaquin Delta College, San Joaquin Delta College, San Joaquin Delta College.
What skills is Kevin Zamora known for?
Kevin Zamora has skills like Microsoft Office, Teamwork, Microsoft Word, Troubleshooting, Customer Satisfaction, Customer Service, Remote Desktop, Computer Hardware, Technical Support, Databases.
Who are Kevin Zamora's colleagues?
Kevin Zamora's colleagues are Priscilla De Luna, Teresa Dedmon, Ray Farrell, Traci Waters, Vangie Cooks, Ashley Hall, Andi Henke.
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