As Co-Founder of ConnectingDots, an online platform focused on delivering high-quality English exam preparation services, I have contributed to building a customer-centric experience by implementing various strategies to support and engage our community.■ Customer Engagement & Event Management- Organised regular in-person meet-ups to foster community, increase brand loyalty, and enhance customer experience.■ Digital Marketing & Website Management- Designed and developed a user-friendly website focused on smooth navigation and interactive features, improving engagement and conversion rates.- Managed digital marketing efforts, including SEO optimisation and targeted content strategies, to boost our online presence and attract a wider audience of students.■ Content Creation & Community Building- Produced insightful content about life in Australia, focusing on customer interests to enhance our brand's relatability and value beyond exam preparation.- Developed a comprehensive library of educational resources, including study tips and exam strategies, tailored to address customer needs and improve their overall learning experience.

■ Asset Management Strategy Development- Collaborated with cross-functional stakeholders—including ICT, Capital, Biomedical Engineering, Procurement, Engineering, and Finance—through targeted interviews to gain a deep understanding of organisational needs.- Developed a comprehensive asset management strategy and framework tailored to meet Victorian Asset Management Accountability Framework (AMAF) requirements, ensuring alignment with regulatory standards and best practices.

■ Manufacturing, Customer Insights Optimisation- Revitalised data visualisation strategies by conducting a comprehensive analysis of customer and website data - Integrated CRM data to develop dynamic, actionable dashboards in Tableau, enabling data-driven insights for improved decision-making and customer engagement.■ Public Sector, Strategic Planning for HR Systems Implementation- Conducted research and provided advice on the latest enterprise application integration tools to enhance system efficiency and functionality.- Designed database architecture, data structures, and tables in line with project specifications to support robust data management.- Evaluated linkages between existing system components, gathering user requirements through interviews to optimise connectivity, compatibility, and functionality.■ Internal Project, Organisational Materials Development- Collaborated with senior leaders across more than 50 units to develop the organisation’s first comprehensive internal resource, consolidating key information across all divisions and units.

■ Pharmaceutical, Project Management Office- Supported senior project managers in achieving key outcomes by closely monitoring project progress, anticipating potential challenges, and implementing preventative measures.- Met project timelines by managing and collaborating with contractors to oversee performance and ensure quality delivery.- Provided progress updates to stakeholders to secure ongoing funding and support for project activities.■ Pharmaceutical, Pharmacovigilance Safety Data Management Strategy Development- Engaged with business and IT teams, gathering data and insights to define future data lake use cases, as well as short-term and long-term goals.- Collaborated with the team to develop comprehensive proposals, detailing system specifications, resource requirements, and roadmap with specific milestones aligned with global headoffice strategy.

■ Finance and Insurance, Business Process Redesign- Examined workflow charts, reports, and job descriptions to analyse current practices and identify process inefficiencies.- Leveraged pivot tables, charts, and macros for data analysis, supporting senior staff in developing comprehensive report decks.■ Finance and Insurance, RPA Implementation- Delivered end-to-end automation solutions in line with requirements, encompassing analysis, design, coding, testing, deployment, and maintenance of robots using UiPath.- Collaborated with the client team during the user acceptance testing phase to provide operational support and efficiently resolved any troubleshooting needs.