L2 It Support Combined Ops Engineer
CurrentProvide Level 2 support for Land, Coastal, & Air ICA Checkpoints for L1 Engineers on site if requiredas Daily Support during office hours, from 9am - 6pmProvide findings and timely status update to Project Manager on major issues escalated by usersProvide Preventive Maintenance (PM) in ensuring that all PC @ Checkpoints are consistentlychecked on a monthly basis, & replaced if needed, working alongside with Hardware Engineers RSC& TCInputting cases resolved in the ticketing system of JIRAProficient in Automated Lane systems, as follows :SPAC ( Single Pax Automated Clearance ), which officers use to clear pax from the monitoring PCwithout needing to be face-to-face with pax. This system is used for clearing Bus & Car passengers inICA Checkpoints, most commonly @ Tuas & Woodlands CheckpointMMBS ( Multi-Modal Biometric System ) is most commonly use to capture the Biometrics of pax’sIRIS & Facial recognition through the usage of system Tascent, and Fingerprint scanning withSuprema Realscan/ Dermalog F10.Most efficient & experience in Bikes system as I had prior experience in learning them as an L1 prior.As an L2, I now not only oversee the daily routines of L1, I also provide up to date of new skills &projects needed for not only myself, but as well as teaching the L1s in ensuring they are able toensure a smooth operation round the clock in a 24/7 shift. From happy flow of Bikes Rider & Pillionusing the automated lanes, to adjusting the system settings & flow accordingly to customer’srequirements.Experience in EIACS 1.0 & EIACS 2.0, which are system upgrades that is found for clearingpassengers who take public bus, coastal ferry, & airplanes. With a revamped EIACS 2.0, it not onlyopens up for faster clearance, but also a more friendly UI for both officers’ usage, but also forengineers alike.
