Zandra Thomas Email & Phone Number

United States

United States

As a dedicated Tutor, I am committed to empowering students and fostering their academic growth. My role involves providing personalized instruction and support to help students excel in their studies. Key responsibilities include:Conducting one-on-one tutoring sessions to address students' specific learning needs.Developing customized lesson plans and study strategies tailored to individual students.Assisting students in grasping challenging concepts, improving study skills, and enhancing comprehension.Administering practice exercises, quizzes, and assessments to gauge student progress.Encouraging a positive and motivating learning environment to boost student confidence.Adapting teaching methods to accommodate different learning styles and abilities.Providing guidance on homework assignments, test preparation, and time management.Demonstrating patience, empathy, and a passion for education to inspire students.My experience as a Tutor reflects my commitment to nurturing students' academic achievements and helping them reach their full potential.

United States

Akron, Ohio, United States

As a Warehouse Associate, I was responsible for performing various tasks within the warehouse environment, including receiving, storing, picking, packing, and shipping products. My role involved maintaining high levels of accuracy, safety, and organization to ensure the efficient operation of the warehouse. Key responsibilities included:Accurately selecting products for customer orders and securely packing them for shipment.Ensuring compliance with safety protocols and safe equipment operation.Maintaining cleanliness and organization in the warehouse environment.Inspecting products for quality and reporting any defects or damage.Collaborating effectively with team members and other departments to achieve common goals.My contributions as a Warehouse Associate have played a vital role in the smooth and efficient operation of the warehouse, contributing to the timely and accurate delivery of goods to our customers.

Remote

Counsel students on a weekly/bi-weekly/monthly basis regarding academic, social, and/or career goals• Submit progress reports quarterly to summarize student progression towards goals• Attended IEP meetings for creation and support of student IEP goals• Collaborate with administration, faculty, and parents to address student concerns• Delivered career guidance/counseling to students

Youngstown, Ohio

As a School Counselor at Youngstown City Schools, I was dedicated to fostering the academic, social, and emotional growth of students from Pre-K to 12th grade. In this role, I provided a range of comprehensive counseling services to support the well-being and success of students. Key responsibilities included:Conducting individual and group counseling sessions to address students' personal, academic, and career-related needs.Assisting students in setting and achieving academic and personal goals.Collaborating with teachers, parents, and administrators to identify and address student issues.Providing crisis intervention and support to students facing emotional or behavioral challenges.Conducting assessments and evaluations to help students with academic and career planning.Implementing programs and workshops on topics such as bullying prevention, college readiness, and mental health awareness.Promoting a positive and inclusive school climate through various initiatives.Supporting students with college and career planning using Naviance career planningAdvocating for the overall well-being and mental health of students.Maintaining accurate and confidential student records.My role as a School Counselor at Youngstown City Schools has allowed me to contribute to the academic and personal development of students while creating a supportive and nurturing school environment.

Akron, Ohio, United States

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Akron, Ohio, United States

In my role as a Call Center Representative, I excel in providing exceptional customer service and resolving inquiries with efficiency and professionalism. Working within a dynamic call center environment, I handled a high volume of customer calls and inquiries daily. Key responsibilities included:Sell SiriusXM to previous Sirius or XM customers, as well as, customers who have a current SiriusXM trial.Responding to customer inquiries via phone in a courteous and timely manner.Providing accurate and helpful information to address customer questions and concerns.Assisting customers with product or service inquiries, account management, and issue resolution.Demonstrating a strong understanding of company products, policies, and procedures.Utilizing CRM (Customer Relationship Management) software to document interactions and maintain customer records.Escalating complex issues to appropriate departments or supervisors for resolution.Following up with customers to ensure their issues have been satisfactorily resolved.Meeting and exceeding performance metrics and customer service standards.Adhering to call center protocols, including call scripts and quality assurance guidelines.Continuously improving my product knowledge and customer service skills through training and professional development.My experience as an Inbound/Outbound Call Center Representative has equipped me with the ability to provide exceptional customer service, resolve issues effectively, and contribute to a positive customer experience.

Akron, Ohio

Fairlawn,Oh

Akron,Ohio

As a Data Entry Specialist, I excelled in accurately and efficiently inputting and managing data within various systems and databases. My role required a strong attention to detail and a commitment to maintaining data accuracy and integrity. Key responsibilities included:Entering and verifying data from source documents into electronic databases or spreadsheets.Ensuring the accuracy and completeness of data by conducting thorough quality checks.Reviewing and updating existing data records as needed to maintain data integrity.Organizing and categorizing data to enhance retrieval and reporting capabilities.Handling high volumes of data entry tasks while meeting established deadlines.Collaborating with team members to resolve data discrepancies or inconsistencies.Maintaining confidentiality and security of sensitive data in compliance with company policies.Familiarity with data entry software, including data validation and verification tools.Adhering to data entry protocols and following company-specific data entry guidelines.Troubleshooting data entry issues and seeking solutions to improve efficiency.My experience as a Data Entry Specialist has equipped me with the skills to ensure the accuracy and reliability of data, contributing to effective decision-making and organizational success.

Brooklyn,Ohio

Master Of Arts (Ma), Counselor Education/School Counseling And Guidance Services

Bachelor Of Arts (Ba), Sociology

Bachelor Of Arts - Ba, Sociology

Bachelor Of Arts (Ba), Biochemistry