Zandra Powell Email and Phone Number

Handling retirement investments and imitation. Addressing company policy for eligible retirees.

Work on the BC&RC (Benefits Coordination & Recovery Center) project. Duties consist of coordinating the benefits of Medicare and recovering any payments made by Medicare for open liability, Worker's Comp, or No-Fault claims. Consists of expediting requests and following Federal Laws and guidelines of HIPAA as well as security clearance to access medical records and provide information to providers and insurers. Directly dealing with debts owed to Treasury and assisting in re-payment plans offered by the government.

Duties consisted of cash handling and help manage customer service requests for ordering products online. Assisting with setup of account for different types of tax free organizations. Be able to explain product information and assist with finding materials and directing to proper department.

Tier 2 Tech Support:Duties consisted of overseeing support for Tier 1 tech employees. In this position you had access to high level data control which allowed you to assist customers having difficulty with their Apple computer. Worked remotely in accessing their computer and walking them through problems. Worked as a liaison for customers who needed assistance with customer support with the engineering department that dealt with the customer’s account. Understanding Apple’s policies and procedures to remedy customer’s concerns or questions regarding Apple products that they had purchased. Such concerns would be from how to understand a PC computer from a Mac, to problems with downloading applications. Additional issues that I would need to resolve is understanding if the problem lay with the user or the product and resolve the issue. In this position you also maintained paper files until the problem was resolved.

Duties consist of assisting customer with setting up their Apple devices and troubleshooting for any possible hardware malfunction. Answering all questions by telephone and resolving issues. Ability to describe Apple products to the customer helped to avoid future issues. Frequent overtime was a must due to the high volume when new Apple products were released and helping customers to understand the new applications to download.

Helped setup entertainement venues for the university. Assisted and directed customers with concerns at venues.

Handled finacial services and transactions. Assisted customer with finacial questions.

Internship as a graphic designer. Helped with company layouts and business marketing.