Zandro Concepcion Email & Phone Number

Responsible for a team managing the maintenance and support of Pandora's Supply Chain applications that has been transitioned to Run. Together with the team, ensure that when Projects are delivered to Operations, the process is smooth, trouble-free and done at an agreed and acceptable level of quality. Act as the main contact or escalation points for matters related to the stack of applications under Supply Chain when they are operational. Work closely with the team on process alignment, projects to be delivered to Operations, vendor/supplier relations and continuous service improvements applications at hand.At the same time, continue to be responsible in ensuring operational system availability for the assigned applications. In close collaboration with the Business, Product Development Owners, to monitor, evaluate, report and plan proactively, on the risks, quality, costs and growth perspectives and in general the state of application. Keep the engagement and collaboration with business implementation teams on identifying requirements and rollout of the system; and with the vendors/suppliers on the proper delivery of the agreed level of quality for support and or deployment.

Copenhagen Area, Denmark

Responsible for the IT support model and ensuring operational system availability for the assigned applications (Microsoft Dynamics AX2012, Biztalk, Basware, Streamserve/AX2XML). Ensuring transition from “Build” to “Run” and support one or more related Supply Chain Applications. Accountable availability and act as main contact point for the application(s) when they are operational. Engage with end users and vendors to manage the processes in the resolution of incidents.

The Hague Area, Netherlands

Responsible for defining Service Management principles for the fast changing suite of applications such as .com, mobile apps, Business Intelligence. Setup, support and maintain the operational applications in the Innovation portfolio. Implements IT Service Management with ITIL/SCRUM/Agile guidance and framework; and creates value for the organization best practices. Serves as a liaison between business owners, IT Tiers (Demand, Project & Product, Office of CIO), globally spread Damco organisation and suppliers.

The Hague Area, Netherlands

Copenhagen Area, Denmark

Manage and coordinate Kewill GSC team ensuring all support activities are handled accordingly. Lead on application support management process. Participate in application setup and support related discussions and agrees on the process together with the Implementation team and other Project counterparts. Identify development opportunities that will benefit the business in cost or time savings and act as the primary point of contact for Kewill on all support issues. Work closely with other CPO Application Managers to ensure Support delivery based on Damco IT strategy.

Leading authority on local infrastructure, asset management and telephony for Damco UK and Ireland. Maintain a detailed asset management data base and annual asset replacement schedule for management review and budget purposes. In-charge of procurement of new software/hardware and mobile devices. Manage mobile phone services and connectivity, including vendor relationships such as Vodafone, BT and Timico. Liaise with MLIT on changes/upgrades to local infrastructure. Building or imaging of PC’s to global and/or local standards. Evaluation and approval of additional software. Upgrade and testing of new functionality and/or applications. Be the focal point for global service desk on infrastructure matters and work closely with the business units and MLIT on office relocations to ensure global compliance on connectivity and IT infrastructure. Work with the EUR IT team for the regional or global IT projects and initiative.

Responsible for supervising the IS team that provides first line support to the Forwarding and SCM team of Damco UK and Ireland region. Ensures that support is delivered within reasonable time. Facilitates systems testing, support implementation and documentation, on-site and off-site trainings and communication. Look for opportunities to improve and extend the service to add value to the team and department.

Managing the 4 Logistics Application Support teams with 29 staffs. In charge of ensuring all pertinent Service Level Agreements and Scope and Escalations are up to date with the support covered by each of the teams as well as to make sure that the team is delivering as agreed in the SLA. Maintain a healthy and productive working relationship with stakeholders for continuous improvements in Service.

Managing all Maersk Logistics Support activities and task migrations in Information System Department. These activities includes the support for Maersk Logistics’ Supply Chain Visibility Tool (Spective), Financing System’s support desk (MIPS, OASIS, ICB), Work Flow Delivery (E-SOP, Air and Ocean Funnels), Maersk Logistics Operational Documentation System (MODS) Support, Vessels/Voyages Creation/Updates and M*Power Shipper Support.

Supervise and manage assigned team in Maersk Logistics Department, performs process audit, coordinate area/cluster process migration and look after the needs of the staffs in terms of trainings and advice.

Conduct and develop systems trainings, refresher courses, facilitate best practice sharing and disseminate relevant process and systems related information.

Manage the team and participate in setting and finalizing origin process migration and alignment from Maersk Logistics origin country to Maersk Global Service Centre.

Managing assigned group of clients and processes and perform administrative tasks in the absence of the Team Leader.

Processing Shipping Documents for Maersk Logistics clients and customers.