Zandro Concepcion Email & Phone Number

Responsible for a team managing the maintenance and support of Pandora's Supply Chain applications that has been transitioned to Run. Together with the team, ensure that when Projects are delivered to Operations, the process is smooth, trouble-free and done at an agreed and acceptable level of quality. Act as the main contact or escalation points for.

Copenhagen Area, Denmark

Responsible for the IT support model and ensuring operational system availability for the assigned applications (Microsoft Dynamics AX2012, Biztalk, Basware, Streamserve/AX2XML). Ensuring transition from “Build” to “Run” and support one or more related Supply Chain Applications. Accountable availability and act as main contact point for the application(s).

The Hague Area, Netherlands

Responsible for defining Service Management principles for the fast changing suite of applications such as.com, mobile apps, Business Intelligence. Setup, support and maintain the operational applications in the Innovation portfolio. Implements IT Service Management with ITIL/SCRUM/Agile guidance and framework; and creates value for the organization best.

The Hague Area, Netherlands

Copenhagen Area, Denmark

Manage and coordinate Kewill GSC team ensuring all support activities are handled accordingly. Lead on application support management process. Participate in application setup and support related discussions and agrees on the process together with the Implementation team and other Project counterparts. Identify development opportunities that will benefit.

Leading authority on local infrastructure, asset management and telephony for Damco UK and Ireland. Maintain a detailed asset management data base and annual asset replacement schedule for management review and budget purposes. In-charge of procurement of new software/hardware and mobile devices. Manage mobile phone services and connectivity, including.

Responsible for supervising the IS team that provides first line support to the Forwarding and SCM team of Damco UK and Ireland region. Ensures that support is delivered within reasonable time. Facilitates systems testing, support implementation and documentation, on-site and off-site trainings and communication. Look for opportunities to improve and.

Managing the 4 Logistics Application Support teams with 29 staffs. In charge of ensuring all pertinent Service Level Agreements and Scope and Escalations are up to date with the support covered by each of the teams as well as to make sure that the team is delivering as agreed in the SLA. Maintain a healthy and productive working relationship with.

Managing all Maersk Logistics Support activities and task migrations in Information System Department. These activities includes the support for Maersk Logistics’ Supply Chain Visibility Tool (Spective), Financing System’s support desk (MIPS, OASIS, ICB), Work Flow Delivery (E-SOP, Air and Ocean Funnels), Maersk Logistics Operational Documentation System.

Supervise and manage assigned team in Maersk Logistics Department, performs process audit, coordinate area/cluster process migration and look after the needs of the staffs in terms of trainings and advice.

Conduct and develop systems trainings, refresher courses, facilitate best practice sharing and disseminate relevant process and systems related information.

Manage the team and participate in setting and finalizing origin process migration and alignment from Maersk Logistics origin country to Maersk Global Service Centre.

Managing assigned group of clients and processes and perform administrative tasks in the absence of the Team Leader.

Processing Shipping Documents for Maersk Logistics clients and customers.