Zane Ramirez Email & Phone Number

United States

Wixom, Michigan, United States

Troubleshooted, diagnosed, and remediated various level 1 and level 2 technical problems for the entire company, spanning multiple locations throughout the US. Travelled to various locations to set up infrastructure or troubleshoot technical problems when remote assistance was ineffective.Created, managed, and modified active directory accounts, security groups, and 3rd party accounts such as Samsara and eBS on a regular basis for new hires, existing users, and terminated employees, ensuring that login credentials, levels of access, and records were properly handled in accordance with company policies.Worked with the IT Director and System Administrator to develop and maintain the Azure cloud platform used by the company. Utilized several cloud-based tools such as the Microsoft 365 Admin Center, Intune, and Exchange. Assisted with maintenance of overall security posture and deployment using data connectors and KQL queries for targeted incident generation through Microsoft Azure’s Sentinel SIEM. Tackled various security related projects, such as macro code signing.Gained crucial knowledge of small-scale proper IT practices and infrastructure. Engaged with a small, tight-knit IT team to ensure that all technical requirements and responsibilities were adhered to and addressed company-wide when appropriate.

Chicago, Illinois, United States

Worked with other cybersecurity interns to evaluate and implement a solution for managing browser extension security company wide to 12,000+ users. Evaluated and tested possible solutions including but not limited to Chrome Browser Cloud Management, CRXcavator, CrowdStrike, Microsoft Intune and NexGen.Assisted in remediating unorganized IAM databases by gathering decommissioned accounts, permissions, and levels of access to then migrate to internal SailPoint identity security tool if deemed necessary.Assisted in developing automation of AD account provisioning using GPO policies and collaborated with external IT infrastructure contractors and internal system administrators to streamline the existing process.Learned critical cybersecurity project best practices in an enterprise setting. Engaged with multiple teams and departments to ensure projects adhered to requests and requirements while adhering to budget and time constraints using Agile methodologies when applicable.

Ann Arbor, Michigan, United States

Utilized CCTV monitoring systems to observe store operations, signs of possible internal theft, and external activity relating to shrink. Audited internal and external operations in manner defined within job duties. Performed physical sweeps and adhered to access control guidelines for physical store security.

Grand Rapids, Michigan, United States

Provided high quality IT support to users, utilizing a comprehensive degree of customer service coupled with technical know-how. Provided first-level assistance for technical related problems to stores, corporate offices, distribution facilities, pharmacies, vendors, and remote users.

South Lyon, Michigan, United States

Front desk duties, reception, cleaning, message callbacks, general assistance needed elsewhere in clinic.

Novi, Michigan, United States

Fulfilment, Technical Help, Cashiering, Customer Service.

Novi, Michigan, United States

Stocking, Inventory, Guest Services, Cleaning, Cashier duties.

South Lyon, Michigan, United States

Stocking, Cashiering, Inventory, Cleaning.

Bachelors Of Science, Information Assurance And Cyber Defense, 3.93 Gpa

Activities and Societies: Esports Program Varsity Team Member

General Education Transfer Credits, General Studies, 3.7 Gpa