Zane Lucas Chitty Email & Phone Number

Kuala Lumpur, My

- Co-lead for a team of business analysts and software engineers driving success for 6 clients and 6 different Fintech products such as customer onboarding, loan origination and collections. Overseeing more than 1 million ringgit in revenue per year.- Liaison point between clients and cross functional product teams to ensure that requirements are clearly captured and the solutions are designed to meet customer needs. - Functional lead for the implementation of Juris customer onboarding, origination, collection and mobile app products for a major money lender in Cambodia.- Regularly assist in company-wide training of new hires, providing newbies with the system knowledge of Juris' products.

- Acted as functional lead for the Tech Refresh of a major bank collection system. Ensured that UAT progress was not blocked by any UAT defects by working closely with testers on the test plan and prioritising any fixes accordingly. - Transitioned into a new team as co-leader in July 2021. Focused on providing support for a government agency focusing on mortgage loans. Worked closely with business analyst and software engineers to stabilise 4 modules and reduced the total defects from ~150 to ~50 within 8 months.- Provided basic project management for 3 enhancements for a bank, delivered 3 major enhancements on time by working closely with product teams to breakdown tasks.

- Assigned role as functional lead for a major bank 's collection system after 8 months of involvement.- Captured 2 enhancements worth RM300k by analysing the collection of 2 million accounts and suggesting process improvements.- Practiced SQL and PHP coding to identify system defects and reducing the defect count by 70% within 3 months.

Hartford, Connecticut Area

- Supported systems used by University professors to ensure smooth running of any classes- Acted as customer service for alumni and parents experiencing technical difficulties in accessing the university systems.

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Bachelor Of Science - Engineering, Mechanical Engineering

Cambridge A Levels, Further Maths, Economics And Phsyics