Perform all day to day network monitoring activities at the Network Operation Center (NOC) for rapid recovery of network faults, outages and performance issues.Performance analysis and diagnosis of various network problems. Interact with the network support team, the installation and support team to facilitate repair of faults in the network. Keep customers and various department within the company informed on outages/issues/planned activities, update on efforts aimed at restoration of… Show more Perform all day to day network monitoring activities at the Network Operation Center (NOC) for rapid recovery of network faults, outages and performance issues.Performance analysis and diagnosis of various network problems. Interact with the network support team, the installation and support team to facilitate repair of faults in the network. Keep customers and various department within the company informed on outages/issues/planned activities, update on efforts aimed at restoration of outages and performance issues. Show less

Monitoring the network, Alerting various department of outages, performing first level troubleshooting, Handling customer inquiries, routing calls to appropriate resources,managing and resolving customer complaints, identifying and escalating priority issues.

Managing the front shop area, Welcoming and receiving clients, Assisting customers to login the hotspot, Assisting customers with printing, scanning, e-mailing, Handling customer inquiries, Installing and upgrading operating systems and software, Troubleshooting and solving hardware and software problems.