Report directly to the Authorized Bluestar Business Principal & MD of the company Handling client disputes and complaints Compiling workflow sheet for the businessDairy managementSocial media marketing Office administrationRetention indexFollow up with advisors on unissued cases, lapses, and returned debitsCapturing client data on Sanfin/ Sanport systemAssist clients with withdrawals, termination or ad hoc requestsUpdate client’s information, payment details, and beneficiary formsOversee the client service overflowComputer literacy (MS Office Word, PowerPoint, Emails, and InternetOversee the back-office administration for advisorsCoordinating events & RSVP and follow-upsData CapturingClients Debit order updateOversee social media accounts

Youth safety including interventions for youth in conflict with the LawSchool safetyPrevention of violence against women and childrenSkills DevelopmentFamily Justice Support ProgrammesCommunity Safety Forums EstablishedDoor-to-door work and community consultation Mobilize communities to organize themselves into focus groups for drug awareness campaignRecord keeping for outreach programmes facilitated by the unitData Capturing - Provincial schools visited16 days of activation planning and preparationDeveloped the 16 days of activism book for the Department - (Diversity of abuse)Prepare keynotes for the MEC opening speechMonitor register for project attendees

Provide monitoring and evaluation support to then CBE’s divisions Implement then CBE’s monthly, quarterly and annual reporting calendar in accordance with Legislative and Executive Authority requirementsImplement the CBE’s organizational Performance Management Policies, Frameworks, and Monitoring, and Evaluation Standard Operating Procedures Conduct quality assurance on divisional activities through an analysis of monthly, quarterly and annual performance reports and supporting evidenceTrack and report on progress in implementing the CBE’s Annual Performance Plan and Operational PlanCollect monthly, quarterly, and annual performance inputs from divisions, verify reported performance, targets and coordinate action plans to close performance gaps Produce and analyze quarterly reports on monitoring and evaluation findings Ensure adherence to the indicators in place and consistency of reported information Ensure the collection and validation of evidence against the pre-determined targetsEnsure monitoring guidelines and standards are metGovernment site visitation

Conduct door-to-door in informal settlementsVisit houses and keep records of houses visited and cases referredFood Parcels distribution in identified householdsEmpower NPOs with sewing projects (e.g.) school uniform distributionSocial awareness and educating communities about the services provided by government structuresGovernment spheresReport through data mining