Zanele Tsotetsi Email and Phone Number
Experienced Sales Team Leader with a demonstrated history of working in the consumer goods industry. Skilled in Negotiation, Customer Base, Sales & Marketing, Customer Satisfaction, and Sales Management. Strong sales professional with a Advanced Diploma focused in Information Technology from PC Training and business college. I have 10 years experience within the FMCG industry.I have successfully completed a certificate in Marketing Management. I have had the opportunity to work in a reputable company in the food,beverage,Liquor,PFM and L&T business sector.My competencies includes sales and marketing, managing accounts, administrative paperwork including success acquisition, converting, retaining and managing channel partners.
Callzilla - The Quality-First Contact Center
View- Website:
- callzilla.net
- Employees:
- 125
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Customer Service RepresentativeCallzilla - The Quality-First Contact Center Jul 2023 - PresentSouth AfricaKey Responsibilities:Provide exceptional customer service via phone, mail, or chat Respond to inquiries and solve queries about subscriptions, orders, product questions, payment matters, website guidance, services and general informationResolve complaints or issues in timely and effective mannerMaintain organized records of all customer interactionsCommunicate effectively with internal teams to ensure customer satisfaction
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Appointment SetterCall On Me Marketing Jun 2023 - Jul 2023South AfricaConduct outbound calls to prospective client to initiate conversations and establish rapport.Clearly and persuasively communicate the value proposition of products/services.Quality leads by asking relevant questions and assessing their potential as clients.Schedule appointments for Financial Advisers.Enter accurate and detailed information about leads and appointment into the CRM system. -
Sales Team LeaderMain Market Traders Oct 2020 - Jan 2022Gautend EastResponsibilitiesAnalyze, plan and implement plans through the sales representatives and merchandising team to achieve the volume and KPI expectationsMonitor the sales & merchandising teams performanceRecruit, train and coach the off con sales representatives and merchandising team to ensure efficiency and productivityProvide quality customer service, by interacting with key stakeholders and customersManage team member’s feedback and resolve conflict where necessaryPrepare weekly and monthly sales reports highlighting merchandising and sales representative’s performance against KPI’sProvide development feedback to Area Sales Manager on a monthly basis
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Key Account ManagerCoca-Cola Beverages Africa Oct 2011 - Nov 2019NigelRestructuring -
Call Center AgentCoca Cola Shanduka Beverages Aug 2010 - Aug 2011NigelDepartment closed down
Zanele Tsotetsi Education Details
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Pc Training And Business CollegeInformation Technology
Frequently Asked Questions about Zanele Tsotetsi
What company does Zanele Tsotetsi work for?
Zanele Tsotetsi works for Callzilla - The Quality-First Contact Center
What is Zanele Tsotetsi's role at the current company?
Zanele Tsotetsi's current role is International Customer Service Representative at Callzilla.
What schools did Zanele Tsotetsi attend?
Zanele Tsotetsi attended Pc Training And Business College.
Who are Zanele Tsotetsi's colleagues?
Zanele Tsotetsi's colleagues are Paula Isaza, Alex E, Luz Marina Vallejo, Diego Roldan, Gustavo Adolfo Zapata Buitrago, Mateo Rengifo, Alberto Lleras.
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