Zanele Bey Email & Phone Number

Manchester, Gb

Alpharetta, Georgia, Us

Support intergation program of a large multi-country acquisition maintaining project timeframes, budgeting estimates and status reports. Develop and maintain project plans which outline project status individual tasks, milestones, completion estimates, and resource allocation. Track project performance, specifically to analyse the successful completion of short and long-term goals.

Collaborate with stakeholders to prioritise backlog to shape future product releases. Support discovery, UX journey creation, scoping, creative and delivery phases. Produce high quality deliverables including user stories, use cases, acceptance criteria, functional & non-functional specifications. Ensure organizational readiness for change including early life support.

Sydney, Nsw, Au

- Work with the project manager and other EMEA colleagues on project delivery planning & estimation and business case content for each EMEA implementation project.- Perform, manage, model and document requirements gathering of "as is" and “to be” business & system processes.- Assist with technical system as-is information gathering.- Conduct Gap analysis - evaluating requirements against the application/activity to determine gaps in business process or the application that need to be addressed.- Write business requirements for identified gaps.- Plan and deliver business processes for identified gaps.- Assist business representatives to plan and write training material as appropriate- Plan and deliver change management communication with business representatives- With the project manager plan, co-ordinate and deliver activities including training preparation, testing (systems, regression and user acceptance), data (cleansing, preparation and validation), support, cutover and post go live activities – for projects linked to applications

Norcross, Ga, Us

-Serve as Project manager on software, infrastructure and process improvement projects, managing the full project lifecycle from initiation to project close-Use Project Management Tools to effectively identify risks and manage projects according budget, scope and time constraints-Managing multiple initiatives simultaneously for global stakeholders up to C-level, focusing on increasing competitive advantage, improving efficiencies and standardising operational procedures- Providing business analysis for projects to support the company’s strategic goals, primarily the provision of a high quality cost effective service to clients- Gathering information using interviews, document analysis, requirements workshops, surveys, site visits, data, scenarios, tasks and workflow analysis on a project by project basis- Managing multiple initiatives simultaneously for global stakeholders, focussing on increasing competitive advantage, improving efficiencies and standardising operational procedures- Leading User Acceptance testing to ensure the delivered product meets the documented business and functional requirements, writing test scripts- Utilising strong organisational and communication skills, combined with Waterfall development methodologies

Suite 500, Georgia, Us

- Worked with Commercial Records Information Management customers, ensuring all projects are managed according to budget and time constraints, allocated and managed resources based on project requirements- Sourced and recruited additional staff as required on specific projects, in addition to managing existing staff, provided advice and guidance to support professional development- Managed the relationship between client and company, including recruiting and managing placement at client site, resolving issues and ensuring excellent service delivery

Norcross, Ga, Us

- Oversaw the transition of new clients from initial sale to implementation and the provision of ongoing support, managed implementation schedule- Acted as single point of contact for clients during implementation, identifying and resolving any issues, processing orders and conducting client training on company systems

Norcross, Ga, Us

- Led call centre operations for over 100 staff across 4 different regions, training, supervisors and managing team leads- Provided coaching to improve productivity skills, increase output while maintaining quality and successfully achieve all work objectives and call centre service goals- Participated in Six Sigma continuous improvement projects to mitigate risks and close any workflow gaps

Norcross, Ga, Us

- Tracked call centre performance and metrics, analysed call patterns and reallocated resources based on need arises- Participated in the development of a web application, specifically User Acceptance testing, provided training for clients face to face and online

Basking Ridge, Nj, Us

- Managed portfolio of National accounts, providing support to customers, researching, analysing and solving issues as they arose, managed client billing process

- Developed and maintained corporate systems and databases based on client requirements, testing, implementing and monitoring once in use

Bachelor Of Science - Bs, Business Administration And Management, General

Business, Studies