Zane Murphy Email & Phone Number

Boerne, Texas, Us

Responsible for re-branding of Independent P & C Insurance Agency to Central and South Texas. Currently implementing Sales, Marketing and Operations Business Plans for an $8.5 Million Agency that needs to be re-organized, staffed and marketed for double-digit growth in 2018.

Dallas, Tx, Us

Planned and Executed Business Plan by establishing Insurance One Agency’s Brand in Central and South Texas by identifying desirable Commercial Insurance Risks and implementing comprehensive Insurance Programs for Religious and other Non-profit institutions. Managed resources for the attainment of business goals and objectives; #1 Producer in Agency.

Boston, Ma, Us

Successfully opened Liberty Mutual Insurance’s 1st Sales and Service Branch outside of a major metro- market in Texas in April 2012. Personally recruited, hired, and trained a staff of 8 sales representatives, 2 customer service representatives, 1 customer service supervisor and an administrative assistant for the Property & Casualty and Life Insurance Industry. Developed and implemented a Sales Business Plan that ensured new business policy and premium growth versus quota utilizing a marketing strategy that is unique to the Liberty Mutual Insurance Business Model. Branch Business Model is designed to operate as both a call center and outside sales organization. Successfully developed and implemented a Customer Service Business Plan that utilizes call center best practices and management techniques that promote mutual accountability and excellent customer service. Developed and Implemented new business and renewal business underwriting processes and utilized expense and human resource management principles to augment the successful effort to exceed all business unit profitability targets in the 1st 16 months of operation. “Lean Management” Program implemented in June 2013.

Established weight loss business corporations in both Texas and New Mexico. Successfully developed personalized weight loss solutions for a current and growing client base of over 600 clients. Developed The Weight Loss Zone brand franchise and penetrated the Amarillo, Borger, and Lubbock, Texas and Clovis, NM markets by utilizing media and print advertising, field marketing, customer referral system, and providing “Servant Leadership” customer service. Developed business rapport and established a product order replenishment system with 6 manufacturers of weight loss consumer products. Provide employment, training and benefits to a staff of 10, including an Office Manager and Director of Business Development. Sold Company in March 2012. 2011 monthly revenue growth of 20% over prior year results (2010) exceeds business plan projections of competitive business models in the 4th year of operation.

Us

Responsible for managing a team of licensed P&C insurance agents in the Amarillo, TX Nationwide Sales Solutions Call Center. Accountable for developing, overseeing and evaluating sales staff and sales activities in a manner which ensured total quality and effective customer service in a high volume call center environment. Developed and maintained productive work teams by hiring qualified personnel, managing staff levels and schedules that ensured customer support coverage. Accomplished customer service objectives by motivating, training, coaching, and providing detailed guidance to staff through performance management expectations. Assessed performance standards with staff members through monitoring, appraising, and report analytics on all call center metrics. Successfully maintained ongoing proficiency in multiple software platforms that ensured team success in servicing prospective insurance customers in 45 states. Introduced Insurance Selling Skills Training Program to all 112 Insurance Agents in Call Center and to New Hire Training Classes. Developed and executed rollout of Life Insurance Sales Program for all 112 Insurance Agents in Call Center. Successfully led my Sales Team to produce the Call Center’s Top Performance Ranking on a consistent basis.

Columbia, Missouri, Us

Responsible for managing District Operations and 16 Captive Insurance Agents and their staffs in a $13 Million Territory. Accountable for Territory Profit and Loss Ratios, Policy and Premium Growth, Agent Recruitment, and development and implementation of District and Agency Business Plans for Property & Casualty, Banking, and Life Insurance Lines of Business. Primary liaison between agency force and Shelter Insurance’s Underwriting and Marketing Management Teams. In 2006, successfully managed agency force through underwriting restrictions caused by Hurricane Katrina and subsequent “Mississippi Wind-Pool” assessments, delivering a Property & Casualty Policy Count Growth of 12%, a 44% Loss Ratio, and enjoying zero agency turn-over.

Columbia, Missouri, Us

Penetrated market and successfully established a business unit via community marketing, referral sourcing, and offering exemplary customer service to existing customer base. Charged with simultaneously running a 2nd vacant insurance agency and reversing financial, retention, and new business results, resulting in a promotion to District Sales Manager.