Zane Smith Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Performs general administrative tasks to support program/management staff.Key Accomplishments:Assigned Operation lead to a staff of over 70 employees successfully providing operation and administration support .Assigned responsibility to manage the supplies inventory for the Toronto Public Health Mass Immunization Clinic Woodbine . Using Microsoft Excel and Word also to create and maintain an electronic database for inventory supplies and inform supervisors when we need to reorder.Handles front-end reception support, processing clients for service and providing general information to the public on program services, while providing support to the team.Communicates and responds to emails, telephone and in-person inquiries from staff, the public, and external agencies.Provides customer service support to a diverse group of clients from different backgrounds and life experiences, as well as staff and the public.Inputs, updates and maintains large volumes of data, carrying out data entry functions with speed and accuracy while employing verification techniques through Salesforce.Successfully using Cisco Jabber and Webex for working on team training

Etobicoke, Ontario, Canada

Managed day-to-day operations in several areas including sales,merchandising,scheduling, health and safety, customer service resolution, accounting, marketing ,inventory and compliance. Conduct hiring, scheduling and training of the sales team, achieving sales and margin targets while controlling expenses.Key accomplishments:Comprehensive background in retail operations ( i.e. Profit & Loss , Key Performance Indicator, merchandising , sales , inventory, customer service). Continuously analyze business data to meet client needs which enable us to increase our profit margin by over 20% in three years.Created a portfolio for The Brick’s sales associates nationwide of Leon’s Furniture Limited sleep and sleep related products in order for the company to create new sales strategies to gain market shareSuccessfully monitored and maintain petty cash balances and prepared bank deposits ,Provide weekly reports to the Director on the store performance giving in depth analysis of our store performance in areas of , sales, closing ratios , health and safety, marketing plans and merchandising . Presented on behalf the division on the weekly national sales and operation conference call which included all the C suite executives.Completed nightly banking reconciliation report to ensure the location was fiscally balanced and prepared for emergency audits. Responding to telephone , emails, and in-person inquiries from the executive team, senior management, government agencies and the public using my in-depth experience in the companies , policies , procedures and regulations.Use CRM software to maintain customer relationship databases in order to help with our business development process.

Toronto, Canada Area

Overseed existing marketing campaigns and team for the company while brainstorming ideas for new campaigns. Coordinated with management and legal team to plan and execute strategiesKey acheivmentsSuccessfully partnered the firm with Seneca College , Anderson College,Academy of Learning College and Evergreen College that increased our client base by 5%.Created a partnership with a leading Jamaican law firm in order to provide services to existing and potential clients from the Caribbean region.Created a client database to develop new marketing strategies that enable us to retain existing clientCreate marketing material using Microsoft Office suite and Adobe .

Toronto, Canada Area

Ensured that projects were delivered on time, to budget and to the required quality standard (within agreed specifications) by allocating and utilizing resources in an efficient manner. Controlling project resources effectively while managing relationships with all the project contributors.Key accomplishments:Developed event-related best practices to streamline processes for increased efficiency and effectiveness through maintaining strong relationships with team members and coordinators who were tasked with executing specific milestones.Successfully negotiated with vendors and was able to decrease operating cost by 15%.

Jamaica

Manage resources across business unit within the First Heritage Co operative Financial Group to create the consolidated fixed asset register of the merged entities of Churches Co-operative Credit Union and GSB Co-operative Credit Union for external and internal auditing.Key Accomplishments:• Employed team management skills to coordinate team members effectively resulting in timely acquisition of data.• Thorough analysis of the individual merged entities fixed asset register was able to highlight irregularities and create a new in-depth fixed asset register.• Effectively collated the financial records of the merged entity over a three year period to create a system in which the retrieval and analyzing of financial transactions to internal and external customers became simplified.

United Kingdom

• Developed people management skills to effectively lead teams up to 1000 under stressful situations while analyzing problems and making decisions quickly• Enhanced presentation and public speaking skillset through military exercises conducted in the United Kingdom and France.• Advanced interpersonal communication skills through working on several projects with Army Officers from over fifteen countries.

Jamaica

Processing and monitoring payments in addition to monitoring the payroll system. Ensuring that staffwere paid in a timely manner and private contractors were paid within established time limits.Key Accomplishments:❖ Special project team member that was responsible with creating and implementing an internalchequing payment system allowing all transactions to be automated than manually inputted. Thisnew system significantly reduced the time for payment to staff.❖ Prepare batches of invoices for data entry and payment.❖ Process employee advances, paybacks and calculated allowances.

Jamaica

• As the chairman of the steering committee I demonstrated exceptional team management and organanizational skills as we were responsible for developing and executing the strategies presented in the association’s charter.• In the capacity of chairman of the Organizing committee for the Financial Services Commission/Financial Students’ Association “Financial Education Forum, I worked closely with several regulatory bodies in the initial planning to execution of the special project. I effectively exhibited extraordinary intercommunication and coordinating skills as this special government funded project was over a nine month period between teams from several agencies.

Jamaica

• During my tenure as chairman of the School of Business Administration student planning committee I was responsible with liaising with the Business school executives and the University student board in planning student orientated events and activities. I demonstrated excellent analytical and development skills in coordinating the resources to satisfy the students’ needs through the implementation of project based initiatives.

Postgraduate Diploma, Global Business Management

Bachelor Of Business Administration, Major: Finance Minor: International Business

Activities and Societies: Financial Students' Association Founder and President, School of Business Administration student.