Austin Zani Email & Phone Number

Cincinnati, Ohio, Us

- Helped define and build a GraphQL API. Played a key role in growing and maintaining our MySQL database schema.- Created and maintained several microservices backed by AWS Lambda functions written in Python.- Migrated all front-end code and our JavaScript SDK to TypeScript, improving code quality, readability, and maintainability.- Created and wrote content for our documentation using Docusaurus and Markdown, providing clear and comprehensive guides for internal and external users.- Led the product team in the discovery and definition of new features, contributing to the continuous improvement and expansion of our product offerings.

Cincinnati, Ohio, Us

- Collaborated with our design team to translate Adobe XD/Figma designs into fully functional web portals using React, enhancing the user experience.- Wrote unit tests for our React library, JavaScript SDK, and Python services, ensuring high-quality code through testing practices.- Handled client relationships as the primary developer contact for our customer success team, facilitating smooth onboarding and ongoing support.- Created and maintained Javascript and Swift SDKs for integrating PayTheory with other platforms.

Cincinnati, Oh, Us

-Drove metrics to achieve Premium status from Apple for 3 years while in role.-Trained new service technicians, provided feedback, and conducted annual reviews.-Provided coworkers with feedback to maintain a high quality of customer service and ensure best practices.

Cincinnati, Oh, Us

-Translated advance technical issues into a language that customers could understand.-Provided walk-in support services for Apple products. Services included software and hardware troubleshooting, educational opportunities for customers, and data recovery.

Cupertino, California, Us

-Gained status as Apple Certified Mac Technician.-Educated and Mentored team members on troubleshooting technique and best practices.-Managed time to ensure we helped all customers in our appointment system in a timely manner.

Cupertino, California, Us

-Gained status as Apple Certified iOS Technician.-Practiced and built up my troubleshooting theory.-Learned how to set proper and realistic expectations with customers about repair options and turnaround times.

Cupertino, California, Us

-Helped manage customer queue to ensure all customers were give assistance with sales support or genius bar appointments.-Checked in with customers to set expectations on wait times and clarify what they needed assistance with.-Communicate with team members to ensure they had any tools or info they needed to assist customers.

Bachelor'S Degree, Communication

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