Austin Zani work email
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Austin Zani personal email
My entire life I have had a fascination with technology. This fascination led me to working at the Apple Store while in school at the University of Cincinnati. While working at the Apple Store I grew to enjoy learning how to use all the different applications offered on the Mac and in the iOS App Store. Finding the perfect app for a customers needs that was also beautiful and easy to use was something I took a lot of pride in. After obtaining my BS in Communication I ended up using my soft skills to help translate advance technical issues for customers and in turn managing the Service Department at a local Apple Authorized Service Provider, computerDNA. I was able to work collaboratively with my team and customers to find solutions for them through tech support and sales. I have always loved creating things and started to teach myself some HTML and CSS concepts online and enrolled in the Java coding boot camp at Tech Elevator. I recently graduated and I am looking forward to being a part of a team that prides themselves on developing elegant and user friendly tools and continuing to hone my skills as a developer.
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Front End Architect And Lead Integration EngineerPay Theory Feb 2022 - PresentCincinnati, Ohio, Us- Helped define and build a GraphQL API. Played a key role in growing and maintaining our MySQL database schema.- Created and maintained several microservices backed by AWS Lambda functions written in Python.- Migrated all front-end code and our JavaScript SDK to TypeScript, improving code quality, readability, and maintainability.- Created and wrote content for our documentation using Docusaurus and Markdown, providing clear and comprehensive guides for internal and external users.- Led the product team in the discovery and definition of new features, contributing to the continuous improvement and expansion of our product offerings. -
Software DeveloperPay Theory May 2020 - Feb 2022Cincinnati, Ohio, Us- Collaborated with our design team to translate Adobe XD/Figma designs into fully functional web portals using React, enhancing the user experience.- Wrote unit tests for our React library, JavaScript SDK, and Python services, ensuring high-quality code through testing practices.- Handled client relationships as the primary developer contact for our customer success team, facilitating smooth onboarding and ongoing support.- Created and maintained Javascript and Swift SDKs for integrating PayTheory with other platforms.
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Service ManagerComputerdna Jul 2017 - Dec 2019Cincinnati, Oh, Us-Drove metrics to achieve Premium status from Apple for 3 years while in role.-Trained new service technicians, provided feedback, and conducted annual reviews.-Provided coworkers with feedback to maintain a high quality of customer service and ensure best practices. -
Repair TechnicianComputerdna Mar 2015 - Jul 2017Cincinnati, Oh, Us-Translated advance technical issues into a language that customers could understand.-Provided walk-in support services for Apple products. Services included software and hardware troubleshooting, educational opportunities for customers, and data recovery.
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Mac GeniusApple Retail Jan 2011 - Feb 2015Cupertino, California, Us-Gained status as Apple Certified Mac Technician.-Educated and Mentored team members on troubleshooting technique and best practices.-Managed time to ensure we helped all customers in our appointment system in a timely manner. -
Family Room SpecialistApple Retail Apr 2010 - Jan 2011Cupertino, California, Us-Gained status as Apple Certified iOS Technician.-Practiced and built up my troubleshooting theory.-Learned how to set proper and realistic expectations with customers about repair options and turnaround times.
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ConciergeApple Retail Apr 2008 - Apr 2010Cupertino, California, Us-Helped manage customer queue to ensure all customers were give assistance with sales support or genius bar appointments.-Checked in with customers to set expectations on wait times and clarify what they needed assistance with.-Communicate with team members to ensure they had any tools or info they needed to assist customers.
Austin Zani Skills
Austin Zani Education Details
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University Of CincinnatiCommunication -
Tech ElevatorJava Web Application Development Bootcamp
Frequently Asked Questions about Austin Zani
What company does Austin Zani work for?
Austin Zani works for Pay Theory
What is Austin Zani's role at the current company?
Austin Zani's current role is Full Stack Developer.
What is Austin Zani's email address?
Austin Zani's email address is au****@****dna.com
What schools did Austin Zani attend?
Austin Zani attended University Of Cincinnati, Tech Elevator.
What skills is Austin Zani known for?
Austin Zani has skills like Os X, Ilife, Mac, Iwork, Itunes, Apple Certified, Ipad, Customer Service, Leadership, Team Leadership, Public Speaking, Ios.
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