Thanasis Zanidakis Email & Phone Number

Greater New York City Area

Assisting Pro4ia to Identify, Collect , Group and import Service Assets and Configuration Items into preferred CMDB.Create baselines for SACM content for both internal and external Pro4ia clients.Maintain , audit verify enhance CMDB and processes. Provide documentation assisting in the resilience and effectivenes of the SACM processes.Provide Technical leadership, supervison and coaching to the MSP team engineers.

Greater New York City Area

2nd Level MSP support engineer

Athens, Greece

Freelance IT consultant. Focusing on Microsoft’s range of products . Active Directory installations, server and sites migrations, management , GPOs, user access , auditing , support contracts.Ms Exchange 20xx administration, VMWare ESX implementations.Provider of IT value added services , support ,implementation and integration of systems.Systems engineer, MCTS windows 2008.Information Security & penetration testing.

IT software and hardware management and support. Active Directory, Exchange 2007 sql2005 support. Migration and upgrade of a Windows 2003R2 infra and hardware to support the most recent windows version at the time , Windows 2008 R2 Server.

Athens, Greece

IT service desk consultant . On site 2nd line technical support.Infrastructure: Citrix, RSA, BlackBerry , LANDesk, Wintel, iOS.Hw Wintel, Lenovo, HP Xerox.

Athens Greece

Windows Server and PC Hardware configuration (build) and disposal using approved vendors and tools (DELL, HP, Wipe Pro etc.). Tier 1/2/3 Software installation & support. Network troubleshooting, racking and patching (printing, TCP/IP, connectivity, monitoring etc.). File Server administration and troubleshooting (queues, permissions, tape backups, rotations, liaison with general services and facilities etc.)ITIL: Software and Hardware asset management, Incident & Work management, Change/Problem management. Remote salesmen and sales conference support. Major outage on-call responsibilities . End user onboarding and training for IT systems and procedures. Sharepoint inductions and user support.

Administration, integration , virtualization , support, voip services

Administration, Virtualiztaion, migration, support , itegration, voip services

Running of business, quality assurance .Service level agreements monitoring, customer satisfaction surveys. Main point of contact, for technical incidents and matters, between the Company and its Clients. Technical reports writing. Any scale rollouts , Centralized installations & management of corporate software (CRM , Antivirus, ERP etc). Disaster recovery/avoidance plans & implementations.Helpdesk system implementations, under OTRS and Ilient SYSAid.Microsoft CRM implementations. Document ,management implementations.Research and Development of new technologies that benefit the Company's or its Clients' business. In parallel, Suppliers management, procurement of goods, staff appraisals.Supported base :Windows 2003 & 2008 server, SQL2000/2005, Exchange 2007, Microsoft Virtual Servers , Hyper-V, Citrix presentation manager , terminal services , Epsilon Software business suites , Altec Atlantis ERP, Apple Macintosh(Intel based).; Projects carried out :Polaris Fashion - Nafpaktos Yarns. Implemented a Terminal Services solution for 8 remote locations using a variety of connectivity solution , such as leased lines and VPNs to access a Virtual Terminal server and the ERP application of the company. Exchange 2007 maintenance and administration using both LAN and OWA. Backup strategiesEFT Hellas . Implemented a Disaster site that is ready for business for 2 workstations. Backup , restore plans , exchange 2007 administration.Contract ended due to company's financial hit.

• Project responsibilities: • Public Power Company : Fulfillment of SLA , commended for high customer satisfaction achievement.• Greek Manpower Employment Organization (O.A.E.D.) Rollout : 30 Windows 2000 servers & 195 Win XP professional clients using sysprep & disk image• Greek Postal Savings Bank : 520 WinXP Professional ΙΒΜ PC s & 140 Windows 2003 Servers. Installation of platform according to GPSB’s requirements . Group support during the roll-out phase . 2nd Level support to the systems support group on the newly installed GPSB platform. Co-ordination of new installations, consulting for the project.• Greek Postal Savings Bank: Roll-out #2 of 300 Hewlett Packard PC, 10 X series IBM Servers. Main point of contact for the GPSB account.• National Bank of Greece Roll-out: 600 Win2003 Servers 4500+ Win XP Clients. Role: Roll-out Supervisor. In charge of branch installations. Server & platform migrations, managing new client roll outs. Migration and roll-out verification. • Ministry of Education: 800 PCs running Win XP Pro, 43 Servers under Windows 2003 Server. Initial Roll-out planning, drawing up of procedures, creation of technical manual, lab test, deployment of project. Main point of contact for the account.

Field Engineer - Pansystems SA.Fault solving and troubleshooting a variety of i386 platforms and Operating Systems such as Win9x, Windows XP, Windows 2000, Windows 2003 Server. Area of coverage: Medium to large networks and systems. Adhering to SLA’s, customer practices and demands to provide suitable services. Active Directory Migrations, Server upgrades hardware & software.

Active Directory Administrator, Athens 2004/PC Systems S.A.Duties: Active Directory Administrator on Win2000 Active Directory in the Athens 2004 Olympic Games.Administration , Creation , management of 2500 users / 1000 Active directory objects during the Olympic games on

IT Engineer (MDI S.A. - Athens. Aug 1999 April 2003)Main Duties include :Windows NT installations (client / Server) for large accounts (National bank of Greece, Piraeus Bank Group, Agricultural Bank of Greece). Project management and rollout co-ordination of a Windows NT based platform for FIAT Auto Hellas S.A for 20 IBM servers running Windows NT4 and 60 Clients running Windows 98 . Design of Helpdesk rules and Helpdesk implementation for the platform, SLA monitoring, Change management.Support personnel training on the specified platform and helpdesk software.Sun Microsystems service partner (outsourced contract ). On Call for SUN SPARC platforms and software Support.Administering Small and Medium Business networks and environments. Server and client rollouts, integrating LAN and workflow technologies . Also 2nd line of support. Environments covered: Microsoft Windows 2000 server, 2003 server, unix

Main Duties include :Providing 2nd Line support on site. Server Environments :Administration and management of Windows NT Servers. Standardizing O/S and client/server software through a unique software platform running on Windows NT 4 Workstation.Novell NetWare 3.12 Servers . Administration / management & support, day to day running of the servers. Ms Mail / Exchange management .Assigned Projects:1. Dr. Solomon's Antivirus toolkit network rollout (Novell / NT).2. Personnel management and appraisals of junior technicians .3. Streamlined installations of a single platform designed for the company's needs after my recommendations. Rollout and management of the project

Main Duties included :Point of contact for the following :Windows 3.x, 95 ,NT (3.xx , 4) related problems. Windows configuration , workstation configuration . Responsible for designing/implementing new platforms rollout on company's workstations . Lotus Notes client/server administration. Ms Office servers installation and administration. Analysis and implementation of helpdesk procedures. Database Administration : O/S : HP/UX V. 10DB : Progress v. 7 &8 DB duties : New software code releases , database performance monitoring, co-ordinated upgrades .

Main Duties included:OS/2 and OS/2 applications support. User support on desktop and network applications (Lotus SmartSuite, Ms Office, OS/2, Windows 95 & NT. Main point of contact and second line support for Windows (3.x, 95 & NT 3.xx , 4.00). Networking support (Token Ring & Ethernet). 3270 emulation support and configuration; Liaising with IBM helpdesk for call status and problem change management.Left the company in Apr. 1997 to pursue further career prospects.

Installation, configuration , rollout of new PCs and peripherals in a variety of Operating Systems and Networking Protocols.

Server Administration , user and Ms Office applications support, database management, implementation and evaluation of new IT equipment. Main point of contact for all IT related issues.

Btec Nc In Computer Studies, Information Technology

BTEC NATIONAL CERTIFICATE IN COMPUTER STUDIES

Certificate, Hotel Management