Žanis B. Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

• Providing product support to customers and prospects via live chat and email (Zendesk CRM / Salesforce).
• Identifying priority issues for escalations, and communicating relevant information to appropriate parties.
• Contributing to team goals by improving processes, resolution times, QC reviews, and CSAT ratings.
• Identifying opportunities for improvements in order to streamline processes.
• Working together with various teams, such as AEs and CSMs, to address customer requests and issues.

Dublin, County Dublin, Ireland

• Working as part of a team in a busy WFH environment.
• First point of contact for global customers ensuring an optimised client experience from troubleshooting to resolving complex queries via inbound and outbound (phone and email).
• Ensuring the service provided is accurate and delivered on time. Assess and resolve inquiries, requests, complaints (escalations) and follow cases through to completion.
• Following up systems and providing feedback regarding system behaviour and possible bugs.
• On a weekly, monthly, and quarterly basis, processing and analysing data to provide high-quality reports and relevant insights into SLAs, key performance indicators (KPIs), and other CS metrics for delivery to internal.
• Meet as well as exceeding the daily and monthly goals established by the team leader.

Dublin, County Dublin, Ireland

• Working as part of a team in a busy WFH environment.
• I was given an exciting opportunity to move up a tier and assist tier 1 with product technical evaluation for bugs and to clarify any product confusions / knowledge gaps. Developed deep knowledge within a complex.
• Investigating advertising issues, raising to a specialists / platform engineers when appropriate for further troubleshooting or de-bugging of issues.
• Owning tasks end-to-end until they are assigned to specialist.
• Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
• Have shown strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales / customer service teams.

Dublin, County Dublin, Ireland

• Working as part of a team in a busy WFH environment.
• Providing consultative advice to small and medium-sized businesses (SMBs)to help them grow their businesses across multiple channels including online chat, email and phone.
• Supporting and expanding the self-serve advertising base for SMB clients in the online and digital advertising domain.
• Offering clients exceptional advice and product insight to improve their experience and ultimately, drive higher product adoption and spend.
• Providing pre and post-sales education for all self-service products.Responsible for helping SMB clients drive results via their marketing campaigns through consultation, education, and support.
• Capable of identifying trends and resolving issues that arise for a variety of SMB clients.

Dublin, Leinster, Ireland

• Working as part of a team in a busy office / WFH environment, a process specifically serving to Microsoft Operations Ireland.
• Analyse and investigation of queries related to specific Microsoft Business Programs, managing Microsoft commercial support email for request and queries.
• Keeping accurate records of business activities including detailed information on agreements, orders and queries.
• Providing regular updates provided to partners / customers, followed by complete resolution on any queries.
• Working within our Service Level Agreement (SLA) in order to meet team targets.
• Coordinate with other departments to ensure (SOX) compliance with documentation provided and processing methodology.

Dublin, Co. Dublin, Ireland

• After 2 years as sales associate, I have been promoted to senior sales associate. My daily tasks were;
• Ensuring customers get the best experience of T.M. Lewin brand.
• Build customer relationships and brand loyalty through outstanding customer service, to bring back repeat business.
• Resolving customer complaints in a professional manner while following company policy.
• Providing additional support to management team for day-to-day operations.
• Running the store independently when managers are on leave.

County Dublin, Ireland

Bachelor Of Science - Bs, Business & Management (Dt365 / Tu903), 2Nd Class Hons, First Division / (2:1)

H.Cert, Business Management, Merit Upper Division

Leaving Certificate