• Handling incoming calls and emails from customers as well as making outbound calls to customers• Interacting with customers in online chat portals• Responding to questions about the company, its products or services• Handle customer complaints, provide appropriate solutions andalternatives within the time limits; follow up to ensure resolution• Processing orders, invoices, payments, credits and returns• Updating and maintaining records of customer interactions• Achieving key performance indicator targets• Managing multiple departments at once - Admin, Immigration,Legal, Sales• Being a specialist in two different fields - Clinical + Prenatal• Managedofficeduties, basic administration tasks, and receptionistduties. E.g. Taking walk-in clients and providing them with information, cleaning the workspace, and giving clients updates on case files.

• Represent the airline to its passengers and assist passengers in ticket sales and reservations including reservation changes• Passenger check-in including the movement of checked baggage• Provide airline information to passengers as required• Greet passengers as they enter the terminal and provide directions to the airline ticket counters• Assist in passenger boarding• Assist in the preparation and completion of all paperwork associatedwith the aircraft movement• Load and unload baggage of various weights and dimensions to and from aircraft and applicable airport baggage areas• Required to complete all computer-based training and job training within the 60-day time frame• Perform related tasks as required• Taking care of people with special needs, and unaccompanied children• Maintaining security by following safety procedures, such as frisking passengers and inspecting carry-on bags for weapons• Processing refunds for delayed or canceled flights by communicating with travel agencies or airlines to obtain authorization for refunds• Processing claims for lost or damaged luggage by gathering information about the damage or loss from passengers and submitting claims to insurance companies on behalf of airlines

• Provideresponsive,exceptionalservicetodelicountercustomers by answering questions, making recommendations, providing samples, and responding to requests.• Recommending, slicing, weighing, packaging, and pricing meats and cheeses.• Preparing special orders and party trays.• Updating displays, cases, and other customer-facing areas toensure new items and promotions are showcased.• Ensuring that work areas are ready to service customers bycleaning surfaces,equipment, and floors, removing trash, andconfirming that tools are in working order.• Followingallfoodsafetyandsanitationproceduresestablishedbythe company and other regulatory agencies.• Cooperating with others to ensure customer satisfaction.• Confirming that all displays, products, and services comply withcompany standards.• Efficiently managed 3-5 tasks simultaneously such as productionfor online orders, in-store customers and case replenishment atany given time throughout the day• Facilitatedcustomercallstoobtainandverifyorderdetailssuchasspecial requests and product quantities• Received numerous customer service recognition awards frommanagement

• Mastered POS (point of service) system to handle payments ranging from $1,000 to $8,000 per shift• Prepared raw food materials to cook over 30 menu items to feed 1000-3000 customers/day• Provided exceptional customer service that resulted in being awarded employee of the month over 10 times• Upheld all local COVID-19 safety protocols including increased sanitization, enforcing mask policies, and ensuring a limited capacity• Promoting positive guest relations• Consistently gathered positive reviews on Google for the company