A result-oriented professional with over 29 years of cross-cultural experience in all aspects of IT Service Delivery & Infrastructure Operations; including around 12 years of experience in heading & establishing COE for Messaging & Collaboration Presently associated with Tata Consultancy Services Ltd., Mumbai as Senior Consultant and acting as Service Delivery Anchor for Infrastructure Services Strategy team and heading all technology, process, policy, solutioning & services initiatives Energetic, driven, and accomplished Program Manager with a track record of success in managing complex IT modernization and system integration projects Proven success in strategic planning & building IT solutions delivery involving selection of appropriate technology, finalizing Service Level Agreements for timely & successful completion/delivery of the projects Adept at maintaining focus on achieving top & bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of need Skilled in establishing IT Governance functions and managing P&L with focus on profitability & optimal utilization of resources Successfully led various IT Infrastructure programs through program governance processes; developing relationship with business stakeholders and culturally diverse leadership teams across geographies; presenting changes, issues, risks & contingency plans to balance program/project resources, schedules & scope Skilled in demonstrating proposals to clients (pre-sales), providing solution strategy support encompassing briefing on client feedback / insights to help them in developing customer-specific strategies Demonstrated skills in aligning architecture to business strategy to deliver structured, sustainable & adaptable solutions in-line with business needs Excellent communicator and relationship manager with aptitude for collaborating with internal and vendor executives, directors and key stakeholders.