Zanuel Johnson Email & Phone Number

Clearwater, Florida, United States

Create and deliver Learning and Development course materials that are engaging courses. Conduct in-class and online training for existing and new agents. Conduce new hire orientation that inspires new team members from day one and constantly evaluate and improve performance for the team. Work with senior leadership to ensure alignment with company goals and objectives. Motivate team to perform to standard and achieve day-to-day sales goals personally and as a team. Maintain up to date knowledge of Medicare/CMS requirements and coach-up team members to always be at their best.

Largo, Florida, United States

Learning and Development Director to oversee Contact Center Trainers, and QA Team. Develop and maintain updated Training Manuals, QA Scorecards, Materials, e-learning Aids, and handbooks. Conduct Online Seminars with company staff, serve as Ensurem’s Subject Matter Expert -All Things Medicare internally and to external clients. Serve as company point of contact for carrier reps and for SunFire CRM platform. Mentor, train and professionally develop existing and new hire employees. Coordinate with C-level management, VPs, and other department directors to advise and consult on proper CMS Guidelines and Best Practices. Oversee New Hire Training Classes to deliver training materials effectively by using a variety of technology such as e-learning, slide decks, podcasts, LITMOS web-based and printed materials. Facilitate learning with existing and new employees in an engaging and informative manner by preparing, implementing, and administering compliance-training plans to assure compliance with proper procedures that meet CMS regulations and carrier requirements. Performs special projects and completes all other duties as assigned or requested for the broad support of the organization by the CEO, CFO, VPs, and Department Directors.

Largo, Florida, United States

Develop and oversee Contact Center Training and QA Team activities. Develop Training Manuals, QA Scorecards, e-learning aids and handbooks. Serve as Subject Matter Expert in the office to mentor, train and professionally develop existing and new hire employees. Manage Contact Center Trainers, QA Supervisor and team members. Consult with other departments on CMS Guidelines and Best Practices. Conduct New Hire Training Classes using a variety of technology such as slide decks, podcasts, web-based, Kahoot fun games and printed materials to assure compliance with proper procedures that meet CMS regulations and carrier requirements.

Clearwater. Fl

Licensed and Appointed Medicare Sales Agent Broker for Cigna HealthSprings, Humana, AARP, United Health Care, BlueCross BlueShield, Aetna, Mutual of Omaha, and others. Solicit enrollments, review available options using consultative approach and facilitate compliant sales enrollment based on prospect needs as their advocate.

Tampa Florida

Meet and/or exceed daily and monthly goal matrix for sales and dials. Solicit and complete compliant online enrollment for Medicare Advantage, Medicare Supplement, Ancillary and Affordable Health Care Plans as a Licensed & Appointed Broker in 22 States.

14 States Territory

Assigned 14 States Territory for Hospital Supply Chain Management and Physical Inventory Services within the Central, Northern and Southern States accounts. Managed existing accounts and developed new accounts through Outbound Calls to VP of Supply Chain, Directors of Materials Management and Operational Department Heads. Solicited, negotiated, and obtain annual/semi-annual signed contracts with their units to preform Inventory Valuation Services of supplies in the Clinical areas such as OR, ER, CathLab, Supply Rooms and Pharmacy Areas for existing hospitals and new accounts.

Tampa/St. Petersburg, Florida Area

Carrier Call Center Agent for Medicare Advantage Plans to Seniors. Determine eligibility and recommend appropriate plan to meet each individual’s needs through a thorough NEADS Analysis. Maintain QA compliant within all CMS guidelines while consistently meeting and/or exceeding monthly sales goals. Cross-Trained and assisted with Agent/Sales Support, Medicaid, MRA and Claim.

Business to Business sales and service.Mobile Bodyshop's on Wheels servicing New and Used Auto Dealers, Fleets and Commercial Clients. Same day paint and body repair of bumpers, fenders, quarter panels, doors using State-of-the-Art Technology. Technicians servicing Pinellas County FL.

Southeastern U.S. Territory--Tampa Fl Office

New Business Development Representative responsible for developing, training and maintaining a productive Broker/Banker/Correspondent Lender base. Consistent top performer that exceeded goals with Multi-Million Dollar monthly loan closing volume. Expert knowledge of product guidelines, underwriting guidelines, company policies and procedures. Managed Account Executives, Jr. Account Executives and Broker/Correspondent Lender base of over 75 Active offices.Business Development - built relationships with Wholesale Lenders, Broker, Net Branch offices and Correspondent offices. 80% of client base generated consistent monthly volume throughout my tenure at New Century Financial with National accounts spanning throughout the Eastern Region of the US. Product Management - delivered product training to all layers of client’s office, top down - VP, Sales team and Processing teams. Conducted training onsite and through webinar meetings for up to 150 attendees per session. Product delivery consisted of entire suite of A, Alt A and BC paper, 1st and 2nd residential mortgages, construction and subdivision financing, reverse mortgages and commercial lending.Training - organized and conducted training events on a monthly basis. Training was completed in the client’s office, through e-commerce Webinars and at local reception venues ranging up to a few hundred attendees. Presentations taught clients the end-to-end process on working with New Century’s automated system in addition to product benefits and highlights that would help them stand out from their competition.