- Live Chat Support- Process emails/tickets Using Zendesk.- Reviewing user profiles for Profile Violations which include sending them notifications if there are areas of improvement found.- Provide suggestions and walk through users on how to create a professional freelancer profile to be in a better position when applying for jobs.- Reviewing posted jobs and making sure that it's ethical. clear and concise and always in line with Upwork policies.- Handling reports flagged by other Upwork users.

Senior Service Specialist (Escalation Banker) at JPMORGAN CHASE since 2009. I handled the General Customer service line and escalated concerns from frontline telephone bankers. My years of experience allowed me to learn how to think out of the box, have a sense of urgency and how to treat customers fairly. I mostly handled customer complaints, online banking issues, fee reversal requests, inaccurate account setup correction, discussing products features and benefits and account opening over the phone. With an in-depth knowledge in MS Office and basic computer troubleshooting.