I specialize in strategic initiatives in which I am responsible for managing customer projects from project initiation through administrative closure and transition to operational Support. I monitor the progress of the project activities, provide a primary continuous point of contact to the customer, and manage internal and external project teams in the successful execution of project activities.

I specialize in strategic initiatives in which I am responsible for managing customer projects from project initiation through administrative closure and transition to operational Support. I monitor the progress of the project activities, provide a primary continuous point of contact to the customer, and manage internal and external project teams in the successful execution of project activities.

Scope: o HR Management of $12M personnel budget comprising of 300 employees and contractors supporting $20M in annual revenues o Responsibilities encompass all facets of HR including: Recruitment, interviewing & hiring, benefit administration, performance management, payroll, labor relations, training and development, and strategic staff planning. o Manage a staff of 5 professionals Key Results delivered: o Reduced turnover rate to 22% from 30%+ - National SNF turnover rate average is 44% o Reduced employee turnover costs by over $100,000 per year o Reduced employee application and on-boarding time by over 50% and created a more streamlined process with improved accountability o Improved employee satisfaction by 30% o Helped achieve and maintain facility quality with Joint Commission accreditation on behalf of CMS which improves reimbursement rates from Medicare o Benefits Administration, including implementation and management of Company Wellness Program and related activitiesStrategies: o Competitive wage analysis to address inequities o Panel interviews to ensure right talent gets hired o Mentor sponsorship program for new employees o Enhanced training program focused on employee success o Management of employee engagement and recognition initiatives o Job descriptions & quality measurements for each function to comply with facility requirements o Project Implementation of iCims Application tracking system to eliminate manual inefficiencies in on-boarding process, increase process visibility, & create proper accountability o Lean principles for optimized process and structure

Scope: o Responsible for $12M revenue from Patient care management cases through 200 nursing assistants in Dade, and Broward counties o Client relations, contracting, and escalations management o Account receivables and collections Key Results delivered: o Increased revenue by $3M over 2 years through increased patient contracts/caseso Reduced patient issues by 20% even with increasing case load through better quality of care o Reduced response and resolution time for client inquiries – 100% same day resolution Strategies:o Focused on cross sell opportunities with existing residents of Palace Nursing Homes by identifying clients who required one on one care o Trained our nursing staff to identify non-resident patients who may require routine careo Created better awareness of our offerings in above communities to generate leadso Developed and managed an implementation of a process to understand, document, and match patient requirements/needs pro-actively with the most qualified care giver o Established an operational structure that provided full redundancy of coverage for our clients o Monthly “meet and learn” sessions to continuously improve service delivery

• Accountability for all VIP accounts for Birks & Mayors • Training of store personnel on credit procedures• Development of marketing collateral for special credit plans• Assistance with management presentations and meetings• Special projects involving extensive research on work initiatives and potential clients for credit granting • Client call supportKey accomplishments:• Launched new credit plans to the Birks & Mayors stores in an effort to achieve a sales plan of $72Mil. • Launched a new Gold Exchange Program for Birks & Mayors which has achieved over $2Mil in revenue.• Generated over $600K of payments by a collections initiative in order to bring delinquent accounts into a current standing.• Developed internet based marketing channels for Credit Sales and Gold Exchange Program.