Zara Bailey, Csm® Email & Phone Number

Denver, Colorado, United States/

- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.- Answered service inquiries via telephone- Researched and resolved account and service problems with friendly, knowledgeable support.- Participated in interactive training programs to expand knowledge of company products and policies.- Coordinated with colleagues to… Show more - Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.- Answered service inquiries via telephone- Researched and resolved account and service problems with friendly, knowledgeable support.- Participated in interactive training programs to expand knowledge of company products and policies.- Coordinated with colleagues to oversee special requests made by customers such as reimbursement requests.- Handled escalation situations with a professional tone and prowess- Used my analytical skills and a CRM (customer relationship management) software and databases to increase customer satisfaction- Provided process improvement techniques to increase customer satisfaction and account development- Provided assistance in accounting, budgeting, and financial dealings for customers- Advised customers on processes to increase social media marketing presence, online marketing, which created momentum for continuous improvement - Used data analysis and high analytical skills to provide examples of marketing strategies, budgeting, and opportunities for account management- Special Skills gained in this role: Conflict De-Escalation, Emergency-Based Problem Resolution, Digital Marketing, Data Entry, and Billing Show less

Golden, Colorado, United States

- Supported teachers in development of individual learning strategies.- Maintained positive attitude and affirmatively communicated with the student.- Administered planned lessons, adapting as needed- Found alternate learning options- Found problem areas in learning comprehension, and worked to use alternate learning options to increase the child's comprehension by double the expected growth

Arvada, Colorado, United States

- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.- Trained new staff on correct procedures, compliance requirements and performance strategies by providing leadership and promoting teamwork over self reliance.- Opened the in-store Starbucks and prepared for the day- Opened Guest Services, Self Checkout, and registers each morning- Kept the back of the store organized, while keeping up with customer demand for… Show more - Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.- Trained new staff on correct procedures, compliance requirements and performance strategies by providing leadership and promoting teamwork over self reliance.- Opened the in-store Starbucks and prepared for the day- Opened Guest Services, Self Checkout, and registers each morning- Kept the back of the store organized, while keeping up with customer demand for products on the floor- Handled large amounts of money (cash) on a regular basis- Helped delegate tasks to ensure the front of the store was able to anticipate customer needs- Planned breaks for the day- Assisted in finding resources for people, both item and person based needs- provided administrative assistance for the store, handling calls, meeting requests, and paperwork as needed Show less