Zara Rojas Email and Phone Number

-Handle inbound calls to service home loans.-Call backs and follow ups when required.

o Handle inbound customer service calls, processing escalations for forwarded issues via email or escalation phone calls.o Lead director for the activations team where I manage directing phone calls and activations queue to assure proper handling time and service levels.o In charge of Tracfone validation process.o Review and listen to customer service reps phone calls.o Live coaching to assure we are providing excellent customer service or support.o Training new hires. o… Show more o Handle inbound customer service calls, processing escalations for forwarded issues via email or escalation phone calls.o Lead director for the activations team where I manage directing phone calls and activations queue to assure proper handling time and service levels.o In charge of Tracfone validation process.o Review and listen to customer service reps phone calls.o Live coaching to assure we are providing excellent customer service or support.o Training new hires. o Encouraging each rep to go above and beyond on every call. Show less

Handle inbound customer service calls for credit card holder general information (billing, terms, application, etc)

Handle inbound customer service calls for optional credit card services offered to clients. Duties included retaining customers from canceling their services and also answering general claims and benefits offered with the program.