Sales and Events Manager for Depot Mayfield and EventCity, ManchesterDepot Mayfield:Depot is a 10,000-capacity venue for culture located at Manchester’s historic former railway Mayfield. Part of a £1billion regeneration project, Depot Mayfield will provide a platform for a diverse programme of arts, music, industry, culture and community events in this unique found space showcasing Manchester’s industrial past.The former railway station comprises of 2 large scale spaces offering the ultimate industrial backdrop and three interlinking archways for you to make the new home of your brand activations and events. The multiple flexible event spaces of varying size lend themselves to events of any size up to 10,000. The venue’s city centre location is in easy reach from anywhere in the UK via Manchester’s extensive multi-model transport network.

The Venue, Royal Liver building is an iconic and prestigious, exclusive event, meeting and wedding space for hire. The Venue is a contemporary blank canvas space offering panoramic views across the river Mersey. The Venue has a capacity for up to 200 guests hosting corporate events and meeting, dinners, receptions, private parties and Weddings.Responsibilities: - Convert enquiries into bookings - Achieve individual and team targets - Execute excellent customer service - Brand standards - Understanding the clients wants and needs- Wedding and Events operations - Delivery and execution of the clients visions - Problem solving - Source and negotiate with vendors and suppliers - Coordinator operations team - Analysing events success and report writing - Adhere to health and safety procedures - Being better than Google

I played a part in the set of a travel company for the MID Group. Setup, recruitment, training and development, coaching, creating staff handbook, promotion and marketing, creating and producing relevant events and driving maximum sales with the tools provided.• Creating a company from the beginning • Driving the company into the right direction • Recruitment of team • Training and coaching of all team members• Development of team • Creating and writing staff handbook and sales processes• Regular meetings to progress the company • Managing a team • Maximize sales • Setting targets• Working within budgets and P&L• Creating a brand and implementing brand standards • Business development through networking and pop up roadshows• Creating a financial well-being package for local businesses to offer their staff • Promoting and executing the packages• Creating social media campaigns • Creating social media plan for next 1 year • Organising, creating and producing marketing events, roadshows and a launch party • 3 year business plan • Creating company core values and implementing through all team members• Overcoming many problems• Creating solutions

Outgoing – Sales and Events Executive, Account Manager also currently Events staff and Resort Rep Manager.- Management of tours, festivals and events. Customer care and duty of care for large groups of people- Own account management and resources, to provide quality products to clients- Event staffing and rep recruitment, training and development- Responsible for staff contract and disciplinary process - Student tour and Events coordinator - Being a host at promotional events and parties (not shy of a microphone or stage) - Managing budgets and Invoicing (P&L)- Working to set targets and tight deadlines - Researching prospective new clients/accounts and following through the account management process- Understanding the client and building relationships- Selling a competitive product in a saturated market- Communicating using all social media channels - Customer support- Product knowledge and problem solving- Presenting to large groups of clients and students- Account management in looking after large clients and their products - To make sure that all of my accounts are delivered from start to finish- To create sustainable accounts through personal management - Producing a client’s vision - Delivering a product from start to finish – including production and operations- Sourcing third party companies- Problem solving before and after events - Dealing with sensitive issues both in resort and the after care- Customer welfare officer- Understanding University campaigns- To ensure employability of all volunteers and freelance staff

(Crete, Lapland, Majorca, Mainland Spain, Lanzarote, Mexico, Corfu and Zante) Being Customer facing and delivering customer service to high standard. Being a point of contact for the guests, acting as a confidential source when providing assistance. Maintaining duty of care for our guests. • Presenting events and Bar crawls • Hosting boat parties• Hosting “Rep” shows and performing• Adapting to audience and customer• Meeting extremely high targets in sales and customer care• Liaising with local authorities and consulates. • Dealing with serious problems and sensitive situations• Maintaining a professional and approachable attitude at all times• Training new team members • Using social media as a positive promotional tool.• Planning and organising new events and excursions to fit customer profile • Working with young people between ages 18 – 30 through issues and problems that occurred being away from home• Adapting to all clients base and company products (Youth, Family, Gold – overs 50s, Couples only, A’la Carte, Self-Catering)• Dealing with large amounts of cash and company property• Daily, weekly and monthly reports and administrationAwarded many times for exceptional customer service and sales Awarded two gold pins for customer service awarded diamond pin for customer service scores and winning behaviours

2009 – 2011 Manager - Babylon and Reflex (Mitchells andButlers/Stonegate Pub Company).Experienced in all areas of working within a theme bar and night club working from promostaff to a managerial position. License holder, key holder and company rep with Police andlocal authority. Full control of P&L account, stock and payroll. Managing a team of 25 including DJ and door staff Responsible for staff induction, training and development Company and Legislative audit programmes. Marketing, promotions and event management Health and safety including risk assessments and duty of care. Meeting High targets and margins Complying with brand standards Dealing with volatile situations Promoting alcohol awareness and responsibility2008 – 2009 Assistant manager Babylon and Reflex Control of bar staff, stock and ordering EROS till trained and back of house company system trained Promotion and theme event management2006