I oversee IT and Tesitng Instruments service at Hoora Pharma Pvt Ltd. in Pakistan, focusing on Atellica Solutions Instruments, APTIO automation, CentraLink Data Management System, Atellica Data Manager, Atellica Inventory Management, Atellica Process Manager, Prisca, Database Management System, Advia Centaur XP, and Dimension EXL. Responsible for timely issue resolution, minimizing downtime, and optimizing performance.Key Responsibilities:Primary Point of Contact: Manage IT service complaints for Siemens Healthineers IT Diagnostics Products in Pakistan.Stakeholder Engagement: Engage with lab technicians, IT teams, and management to assess and resolve complaints promptly.Technical Expertise: Troubleshoot issues with Atellica instruments, APTIO automation, CentraLink, Advia Centaur XP, and Dimension EXL, providing expert guidance.Cross-Functional Collaboration: Coordinate with developers, engineers, and vendors to implement effective solutions.Knowledge Management: Develop and maintain a comprehensive issue resolution knowledge base.Performance Optimization: Monitor and enhance instrument and system performance to minimize disruptions.Training and Support: Train lab staff on Siemens Healthineers instruments for efficient usage and maintenance.Software Development: Develop Python software for interfacing instruments with LIS/HMIS, optimizing workflow efficiency.My role ensures top-tier service and operational efficiency in healthcare diagnostics and lab automation. I leverage advanced Siemens Healthineers technologies to enhance lab performance and deliver reliable diagnostic results.

I specialize in healthcare IT, network infrastructure management, and servicing IVD instruments as a service engineer. Expertise includes ASTM and HL7 integration, managing platforms like Windows and Linux, Cisco networks, SQL Servers, middlewares, and automation & line controllers. Proficient in configuring and supporting Sysmex, Grifols, Arkary, and ERBA products, ensuring seamless integration with Dell, HP, Macintosh, LANTRONIX, and Moxa equipment. Skilled in disaster recovery, network security, and performance monitoring to optimize healthcare environments.Key Responsibilities:Network Infrastructure Management: Designing, implementing, and optimizing network solutions.Configuration and Support: Configuring routers, switches, proxy servers, and WAN accelerators.Security Measures: Implementing firewall configurations and coordinating network security.Systems Administration: Administering computer networks, systems software, applications, and hardware.Disaster Recovery: Conducting data backups and performing recovery operations.Technical Support: Providing support to users, resolving system issues, and managing virus protection.Infrastructure Devices: Managing wireless access points, firewalls, routers, switches, and controllers.IVD Instrument Servicing: Performing maintenance and repairs on IVD instruments to ensure optimal performance.LAN/WAN Expertise: Knowledgeable in LAN/WAN protocols and transport infrastructure.Technical Skills:Platforms: Windows, LinuxNetworks: CiscoDatabases: SQL Servers, OracleAutomation & Controllers: Automation and line controllersSoftware Applications: Desktop and web applications, SNCS, LIS, HMISProducts: Sysmex, Grifols, Arkary, ERBAEquipment: Dell, HP, Macintosh, LANTRONIX, MoxaMy expertise ensures robust solutions that optimize healthcare operations, enhance security, and maintain peak performance of IVD instruments.

I excel in network and system administration, proficient in:Installing and configuring software and hardware.Managing network servers and technology tools.Setting up accounts, workstations, and intranet access.Monitoring system performance and maintaining systems as per requirements.Troubleshooting issues and outages promptly.Ensuring security through access controls, backups, and firewalls.Upgrading systems with new releases and models.Training staff on new technologies.Managing and maintaining file servers.Operating the organization's firewall and monitoring internet connections for security risks.Employing the latest security protocols.Monitoring LAN for threats or errors.Building an internal wiki with technical documentation, manuals, and IT policies.My expertise in network and system administration ensures efficient operations and robust security protocols across organizational networks.