Mohammad Zarif Islam Email & Phone Number

Canada

Windsor, Ontario, Canada

• Handle inbound (primarily) and outbound communication (phone calls, email, text,chat, fax, etc.) related to travel insurance policies administered by Global Excel, insupport of the travel assistance and claims settlement processes.• Protect the brand integrity of Global Excel, its insurance partners, and plan sponsorsin all interactions by delivering professional, accurate, and efficient service.• Provide accurate and complete information regarding travel insurance coverageprovided by the insured’s policy by utilizing appropriate resources.• Obtain all the necessary information on the initial interaction to open a claim andconcisely document all client interaction details and actions taken/required.• Refer claimants to online claim submission channel when appropriate.• Handle, communicate, and exchange sensitive and confidential information in aprofessional manner, adhering to both company customer service guidelines andlegislated privacy standards.• Authorize medical consultations and testing per guidelines.• Refer the insured to the most appropriate provider (telemedicine, clinic, emergencyroom, specialist, etc.) when applicable.• Coordinate direct billing with medical providers by sending the appropriateinsurance documents as required.• Ensure appropriate processes are followed to prompt further action by CaseManagement on more serious medical cases.• Outbound communication to health care facilities/providers, clients, insuranceproviders, and other stakeholders to collect information related to travel insuranceclaims when required.• Provide accurate and complete information regarding travel insurance claims byutilizing appropriate resources (claims processing inquiries and claim status)• Communicate with clients, facilities, insurance partners, and other stakeholders indesignated languages other than English (if bilingual).• Perform other duties related to the assistance and claim process as assigned.

Windsor, Ontario, Canada

• Assist with the setup of testing venues by laying out stationery, equipment, and test materials in accordance with IELTS regulations.• Closely follow and enforce testing procedures and regulations.• Assist candidates prior to the start of the test by directing them to their seats and advising them about possessions permitted in the testing venues.• Ensure that candidates do not talk once inside the testing venues.• Invigilate during tests.• Deal with queries raised by candidates in accordance with IELTS procedures.• Deal with testing irregularities in accordance with IELTS procedures.• Check attendance during tests.• Control and manage the test environment.• Perform regular identity checks prior to and during the test.

Windsor, Ontario, Canada

• Connect, share, and partner with customers to identify and convert sales opportunities and help customers to meet and exceed their needs. • Promoting BELL, VIRGIN and LUCKY wireless products (phones with plans, internet, and cellular service) to the customers and making them understand about the financing options and contracts. • Maintain company merchandising standards, including current pricing, signage, planograms, promotional planner, advertising set-ups and displays. • Monitor and maintain inventory levels of wireless products and accessories, ensuring adequate stock availability.• Support asset protection procedures and privacy standards by securing company assets and physical inventory.• Identify and communicate suggestions for improvements. • Meet or exceed sales targets and Key Performance Indicators (KPIs) set by the management to contribute to the store's overall success.• Collaborate with other team members and departments within the store to ensure a seamless and integrated customer experience and maintain operational excellence.• Manage cycle counts of wireless products.

Canada

• Organized and kept Door and Window frames and glasses in the warehouse (according to theserial number). • Read and interpreted blueprints, work orders, and production schedules to ensure that products are assembled according to specifications.• Used hand tools and power tools to assemble products, such as windows and doors, following established procedures.• Inspected and tested finished products to ensure they meet quality standards.• Measured and cut materials, such as wood and metal, to the required length and dimensions.• Operated machinery, such as saws and drills, to cut, shape, and drill holes in materials.• Cleaned and maintained machinery and tools used in the assembly process.• Identified and reported any equipment malfunctions or safety hazards to the supervisor.• Collaborated with other team members to meet production targets and ensure products are assembled on time.• Packaged finished products for shipment, ensuring that they are properly labelled and secured.• Followed all health and safety regulations to maintain a safe working environment for all employees

Dhaka, Bangladesh

• Provided customer service to potential and existing customers via Phone calls, WhatsApp, Messenger, Email or Skype by giving solutions to any issues regarding home loan options, payment process, service after sale. • Did market research and created spreadsheets in MS Excel to track interested and potential landowners for joint venture. • Developed and maintained relationship with existing and prospective landowners. • Did cost analysis of different potential lands for joint-venture and FAR (Floor Area Ratio) calculation. • Collected Land Related documents and clearance from RAJUK (Capital Development Authority of The Government of Bangladesh) • Drafted relevant deed of agreement (DOA) and power of attorney (POA) and emailed them to landowner for approval. • Involved in an apartment sale which was sold at BDT 7,700,000 (CAD 101,316) and was sold at the highest rate in 2021. • Managed Vendors and Suppliers and negotiated contracts and price of raw materials like steel rod, cement, bricks, wooden doors, window frames, door and window locks, switch boards, lightings, etc. and prepared price list from different suppliers and vendors for purchasing in MS Excel. • Managed inventory where all the raw materials were kept in different projects and inspected those inventories of different projects every thrice a week to check whether correct number of raw materials were sent to the project or not. • Monitored KPI by identifying and analyzing market trends to stay ahead of competitors by researching the local real estate market, analyzing buyer and seller behavior, and staying up to date with industry changes and regulation. • Assisted with the coordination of project launch events, meetings and showcased company’s different projects in REHAB (Real Estate & Housing Association of Bangladesh) fair. • Communicated and negotiated with printers for printing brochures, flyers, calendars, and notepads.

Dhaka, Bangladesh

• Maintaining customer relationships • Sales after service• Ensuring Product delivery on time to customers • Keeping track of distributions of products• Creating requisition slips• Creating pay slips• Online and offline campaigns

Dhaka, Bangladesh

• Social media content creator (Canva)• Operating website• Communication with suppliers• Communication with customers • Product photography • Photo and Video editing (Adobe Potoshop, Adobe Lightroom and Movavi)

Master'S Degree, Logistics, Materials, And Supply Chain Management

Courses - Accounting Concepts and Techniques - Managing Employees - Quantitative Studies - International Business - Domestic.

Bachelor Of Business Administration - Bba, Marketing