Zarif Alam Email & Phone Number

Ottawa, Ontario, Canada

Create and maintain system environments. Develop Puppet classes and templates to automate server environments installation and configuration; deploy software that ensures compatible versions of frontend and backend database software and configuration; maintain functional development and test environments; troubleshoot system issues and liaise with developers and testers to pinpoint issues and provide fixes.Design, develop and administrate RDBMS. Plan system capacity, choose RDBMS and replication solution, encryption, recovery, and system failover targets are met; Design and develop databases; Plan database transition and write database migration scripts; Develop database replication topology and scripts.Deploy systems. Calculate the hardware requirements for the size of the database and system required; Write configuration manifests, modules and scripts to configure and deploy software consistently across environments; Write deployment scripts and manifests to deploy hardware and platform consistently; modify configuration manifests or scripts, or apply patches to ensure the configuration comply to security requirement; Travel to customer site for deployment of hardware and system launchProvide system support through stabilization period. Stabilize the system and fix performance issues by monitoring and responding to production alerts pro-actively and provide support for any issues. Tune live systems and deploy software updates as required.OS (deploy/harden): Linux; Windows Server;Hardware: Servers; Storage (SAN/NAS), Switches, Routers, VLAN;Virtualization: VMWare;RDBMS: Oracle, PostgreSQL;Reporting tool: BIRTTrust/Encryption/Protocols: Active directory, Kerberos, LDAP, TLS, Bitlocker, LUKS, PKI;Software (deploy/troubleshoot/tune): Apache, Tomcat, Java/JVM;Configuration Management Software: Puppet;Scripting languages: Bash, Powershell, Ruby, SQL;Tools: Git, OpenSSL, tcpdump, Wireshark, PowerCLI, Sysinternals Suite

Toronto

Canada

• Taking inbound customer service inquiries regarding client’s online insurance and benefits accounts• Provide Knowledgeable assistance to clients over the phone and through email• Performing trouble shooting, problem solving, password resets and general site navigation• Diagnosing technical issues and escalating as necessary• Create a warm, and pleasant experience for clients• Achieve quality service by assessing and responding to client needs• Capturing call/email details into a case tracking system

Toronto, Canada Area

• Expertly managed high volumes of sales and client-facing interactions on a daily basis• Successfully up-sold to customers the concept of better quality and more convenient/comfortable phones and associated plans • Participated in hitting SPM (Sales Performance Management) target every quarter• Mentored and trained new employees in product knowledge services provided by the store

Ottawa, Canada Area

• Organized rentals for customers and achieving monthly sales target by up-selling company services such as insurance for rentals • Regulatory fleet management (making, sure enough rentals were available for retail),insurance claims and up-selling • Worked as a team player with fellow staff members to optimize branch productivity.

Bachelor'S Degree, Information Technology

General Studies

High School Diploma

Activities and Societies: High School Soccer team