Zaril Afiq Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

- Gain hands-on experience in data production: drafting, revising, and quality-checking.- Develop specialized skills in a specific data format or content vertical.- Collaborate with product managers and engineers to enhance operational processes.- Lead multiple projects or taskforces concurrently after successful incubation.- Manage project alignment, quality measurement, and progress tracking across teams.- Lead or support operational improvement projects across various data domains.

Federal Territory Of Kuala Lumpur, Malaysia

- Evaluated vendors' cases in QA Round, ensuring adherence to standards and taking corrective actions.- Advocated for team's rationales in 4-party meetings, contributing to resolutions.- Facilitated communication between team, interns, and PQAs, fostering guideline enforcement.- Guided onboarding for LLM LQAs, offering mentorship and training for integration.- Led training activities, ensuring consistent performance and development.- Provided insights and guidance to teammates, serving as a resource for challenges.- Contributed ideas and solutions in collaborative brainstorming sessions to enhance processes.- Assisted newcomers by sharing knowledge of guidelines and best practices.- Participated in labeling cases for AI model training, optimizing data quality.- Contributed to the development of comprehensive guidelines and casebook.

Federal Territory Of Kuala Lumpur, Malaysia

- Provide clear instructions and guidelines to moderators regarding policies and updates.- Monitor daily performance of moderators during shifts.- Update reference documents used by moderators on the floor.- Conduct training sessions and provide coaching to improve team performance.- Coordinate with different departments to enhance the team's understanding of moderation policies.- Brainstorm ideas and suggestions for implementation by moderation teams.- Perform quality checks on cases moderated by the team.- Develop action plans to address outliers and maintain quality performance.- Extract, visualize, and analyze data to identify issues with moderation and initiate improvements.

Federal Territory Of Kuala Lumpur, Malaysia

- Moderated content based on pre-determined policies.- The contents were mostly short videos uploaded on a social media platform.- Was able to moderate around 1500-2000 videos daily, below 10 secs AHT.- Had worked with two different teams handling content from multiple regions (Europe, Pakistan & Bangladesh).

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

Bachelor Of Arts, English (Linguistics)

Foundation, Teaching English As A Second Language (Tesl)

Sijil Pelajaran Malaysia, Engineering Science