Zarin Roach Email & Phone Number

Brandon, MS, US

• Provided advanced technical support to customers and internal teams, ensuring prompt resolution of issues.
• Collaborated with Technical Account Managers and Customer Success Managers to develop solutions for Enterprise Accounts.
• Reported bugs and valuable customer requests to the appropriate departments for further action.
• Acted as the main contact for Key Users of enterprise accounts, ensuring their needs were met efficiently.

Austin, Texas, US

Austin, Texas, US

• Effectively manage and monitor CRM ques and assist with providing resolutions to those on the team to assist in meeting required first responses.
• Corresponds with clients, team leads, co-workers, and supervisors, consistently achieving a 97% cSAT rating in post-interaction surveys, demonstrating excellent communication skills and a commitment to delivering.
• Diligently documents troubleshooting, issues, and solutions, maintaining detailed records of bugs, Jira incidents, functionality requests, and customer contact information in Salesforce, Atlassian, and Genesys.

Philadelphia, PA, US

• Worked closely with multiple departments and helped strategize ways to maintain queues, and prevent case backlogs, while motivating the team to surpass expected metrics causing a 34% increase in productivity and.
• Optimized internal software to record and evaluate outcomes of all calls made to clients throughout the company and strategized to develop personalized training processes for improvement, emerging trends with client.
• Collaborated with the development team responsible for the Enclara App, leveraging client data and insights gathered as an application specialist to identify common app issues and suggest improvements to enhance.

Philadelphia, PA, US

• Proficient in current technological systems such as Infinity and Genisis that allow me to enter patient admission to hospice, update active patients to discharged/deceased status, process medication refills, and.
• Assist local pharmacies with adjudication claims as well as accurately and timely adjudicating prescriptions for mail order dispense
• Provide superior customer service to hospice partners while responding in a professional manner to high volume of inbound calls following the standard operating procedures.

• Spearheaded the successful implementation of the Meditation Therapy Management (MTM) program, yielding a 33% increase in patient engagement and 27% increase in cSAT ratings MoM
• Developed and implemented a new training model for employees and interns, reducing onboarding time by 19% and improving overall team performance
• Trained and supported employees in familiarizing themselves with the company's technology systems, yielding a 26% decrease in system-related errors and a 41% increase in system adoption

Jackson, MS, US

• Ordered, issued, and delivered all IVs including narcotics to patient designated floors within the hospital.
• Assisted with interviewing candidates for open tech positions
• Maintained compliance with USP 797 clean room guidelines while tracking the daily cleaning of the clean room and all machinery used to create IVs, TPNs and all injectable fluid

• Maintains all requirements in accordance to HIPAA to protect residents rights
• Inspects and audits each medication room on campus to ensure each building upholds all staterequirements for housing and administration of medications
• Maintain and file all patient medical and prescription recordsTrained and assisted fellow and onboarding technicians on job procedures and tasks

Memphis, Tennessee, US

• Performed all routine technical duties related to preparing and dispensing drugs in accordance to standard procedures.
• Assisted the pharmacist in preparing and drawing up syringes.
• Followed the company guidelines on processing all insurance claims, tendering electronic fundtransactions, charging or refunding patients for used medications in EPIC

Cincinnati, Ohio, US

• Counted, measured and prepared specified products for distribution to patients.
• Maintained the order of the pharmacy area according to policies and procedures
• Reinforced safety programs by complying with safety procedures and identified unsafe conditionsand notified store management.