Alfia Zaripova Email & Phone Number

Berlin, Germany

Leipzig Area, Germany

• In my capacity as Platform Administration product manager, I successfully built and integrated the Platform Support Tool web application into the PRISMA Platform architecture, which proved the feasibility and effectiveness of alternative IT sourcing strategies, Agile and DevOps practices and AWS cloud migration for PRISMA; later I became the driving force behind the according projects in the organisation• I reinvented the user support in PRISMA: hired and trained the internal team to substitute the external outsourced one, provided them with the state-of-the-art CX tools and encouraged their initiative (which led to the resurrection of PRISMA Youtube channel with the main focus on video tutorial content and the empowerment of users with the self-service knowledge base) and brought the whole new observability dimension powered by Elasticsearch technologies to the PRISMA Platform=============Expertise gained: technical product management / product ownership, team leadership, Agile and DevOps practices adoption, AWS cloud migration, technical and organisational observability implementation

Leipzig Area, Germany

• Together with the PRISMA team I was at the forefront of the European energy market integration, implementing the EU vision for the fair competitive allocation of gas transmission capacities among the market players• We have built a reliable e-commerce marketplace, accommodating a variety of auctioning algorithms (ascending clock, uniform price, competing, reverse), trading procedures (call-for-orders, FCFS, over-the-counter) and booking mechanisms=============Expertise gained: all aspects of IT service management as well as IT strategy in the regulated industry

Bonn Area, Germany

• In the early days of DHL Resilience360 (now Everstream Analytics) at DHL Innovation Center, I contributed to the formulation of the product vision, the collection of user requirements and their translation into the functional specification for the Supply Chain Risk Management dashboard• I developed a method for assessing the impact of a full disruption to operations in a single facility on the performance of the whole supply chain and successfully defended it as my master thesis=============Expertise gained: market research, product design and requirements engineering

Moscow, Russian Federation

• I took part in the COO office’s initiative for standardisation and optimisation of back-office business processes• I conducted user interviews, analysed daily operations and developed business process models for procurement, outsourcing, and the parts of facility and document management=============Expertise gained: business process management, organisation and governance modelling, enterprise architecture

Moscow, Russian Federation

• I was the co-lead organiser of the “Startup of the Year” 2009 awards ceremony, the student business plan competition HSE{10K} 2010 and the summer school for student entrepreneurs HSE{sun} 2010• I participated in the 13th MIT Global Startup Workshop 2010 in Reykjavik (Iceland) as a HSE university representative=============Expertise gained: fundraising, event management, marketing and public relations

Master Of Science - Ms, Information Systems

• Master thesis: “Development of a method for supply chain disruption impact assessment" (in cooperation with DHL) • Project seminar.

Bachelor Of Science - Bs, Business Informatics, Honours Degree

• Bachelor thesis: "Development of a decision model for business process outsourcing" • Specialisation: Object-oriented programming.