Zarkhan Zain Email & Phone Number

Singapore

Singapore

- Level 2 IT providing escalation point for APAC Lv1 ServiceDesk.- Maintaining & Monitoring APAC IT Infrastructure on VMWare (ESXi), Cisco (Network), CheckPoint(FW), Client Management/Deployment(Symantec Altiris), Proxy(zScaler), Veeam(Backup) & Windows Server(2003/2008 R2/2012 R2/2016/2019).- Manage IT Projects including Planning, Coordination,Testing, Implementation, Migration & Operations across APAC Region.- Day-to-Day Local & Remote Support with Training of IT Services to EndUsers in APAC Region includes Singapore, Korea, Japan, China, Hong Kong, India, Australia & New Zealand.APAC FIle & Print Services Consolidations - 2021- Consolidate File Print Services across all APAC Sites centrally to SG Datacenter.Cisco Tech Refresh & Network Migration (APAC Sites) – 2019/2020Cisco Tech Refresh & Network Migration (SG Office & DataCentre) – 2019-Tech Refresh & Migration of Networks (Redesign of vLANs)Relocation Project (Office Move & Infrastructure Co-Lo Move) – 2018-Planning, Implementation & relocation of SG Infrastructure, Networks & SystemsVMWare ESXi Tech Refresh (vSAN) – 2018-Migration & Replacement of old VMWare farm to vCenter 6/ESXi 6.5 U1-Migration of production servers into new VMware InfrastructureGlobal Security Proxy Implementation (zScaler) – 2017 - 2018-Implement new zScaler proxy for APAC sites.APAC Migration of Client Endpoint Protection – 2016-APAC Migration of Symantec Endpoint Protection to F-Secure Endpoint SecurityMigration of Existing Backup Infrastructure - 2016-Implementation of Veeam Backup & Replication with Veeam One Monitoring & ReportingGlobal Unified Communication Project -Phase 1 - Outlook/Skype E3 - 2015-Migration of Lotus Domino to Microsoft Exchange (Mailbox Migrations)-Implement Skype for Business 2015Global Active Directory Upgrade Project - 2014-Global Team for Migration of Global AD 2003 to AD 2012APAC Physical to Virtual Project - 2013-Migrate Physical Workloads to VM (P2V)

Singapore

- Hands-on maintaining, troubleshooting and diagnostics on communication and collaboration platform. (Enterprise Email & Enterprise Collaborations - IBM Notes/Sametime/Connections)- Maintaining & Monitoring APAC IT Infrastructure on Cisco (Network/UC), CheckPoint(Firewall), Junos(SSL VPN) & Windows Server Environments (2003/2008 R2).- Manage IT Projects including Planning, Coordination,Testing, Implementation, Migration & Operations in APAC Region.- Day-to-Day Local & Remote Support with Training of IT Services to EndUsers in ASIA Region.

Singapore

- Hands-on maintaining, troubleshooting and diagnostics on communication and collaboration platform. (Enterprise Email & Enterprise Collaborations - IBM Notes/Sametime/Connections)- Maintaining & Monitoring APAC IT Infrastructure on Cisco (Network/UC), CheckPoint(Firewall), Junos(SSL VPN) & Windows Server Environments (2003/2008 R2).- Manage IT Projects including Planning, Coordination,Testing, Implementation, Migration & Operations in APAC Region.- Day-to-Day Local & Remote Support with Training of IT Services to EndUsers in ASIA Region.

Singapore

- Hands-on maintaining, troubleshooting and diagnostics on communication and collaboration platform. (Enterprise Email & Enterprise Collaborations - IBM Notes/Sametime/Connections)- Maintaining & Monitoring APAC IT Infrastructure on Cisco (Network/UC), CheckPoint(Firewall), Junos(SSL VPN) & Windows Server Environments (Windows NT/2003/2008).- Manage IT Projects including Planning, Coordination,Testing, Implementation, Migration & Operations in APAC Region.- Day-to-Day Local & Remote Support with Training of IT Services to EndUsers in ASIA Region.

Singapore

- In-Charge of managing team of field engineers (Managed a team of 5 Field Support Engineers & 2 On-Site Engineers includes monitoring, reporting & escalations, Management reviews of calls logged, Manpower & Schedule Planning)- Provide On-Site Field Support for Customers Island wide- Maintain Customer Relations (Enforcement of SLA, Monthly reviews of outstanding tasks, Issues pertaining to engineer in-charge or technical, introduction of new technology to benefit customers, Handling of Complaints from Customers.)- Maintenance & Troubleshooting of Servers/Networks/Desktops includes Administration of users (Active Directory, Exchange, Lotus Notes) , Client configurations (Setup of new desktops or Laptops, standard softwares, email setup etc.), Server Administrations (Server HealthChecks, Windows Patching, Monitoring of Backup – Symantec BackupExec or Arcserve Brightstor)- Setup & Configuration of Servers, Networks, Desktops includes configuration of network peripherals (Routers, Modems, Firewalls – Cisco, FortiNet, CheckPoint, NetScreen), Servers (Windows 2000/2003 Server - Exchange, Domino, Active Directory, DNS, DHCP, File & Print)

Singapore

- Provide user support in student’s labs on campus- Hardware maintenance & troubleshooting- Calls Answering / Troubleshooting

Singapore

- Provide On-Site Support for Customers Island wide- Hardware/Software Maintenance & Troubleshooting- Maintenance of Servers/Networks/Desktops- In-Charge of Town Council Account ( 30+ Offices Island wide )

Singapore

- 2nd-In-Charge for Helpdesk Team- Software Support for In-House Software - Installing of Lotus Notes / Adobe Acrobat- Troubleshooting of Lotus Notes (Network/Application)- Setting up of Palm & Signature Capture (PDAs)- Calls Answering / Troubleshooting- Generating Monthly Helpdesk Reports

Specialist Diploma In Networking, Networking

Activities and Societies: Nil - Part Time StudentSpecialist Diploma in Computer Networking - Cisco Network Academic Programme (CNAP)

Education record

Activities and Societies: SoccerDiploma in Electronics, Computer & Communications Engineering