Zarn Kucel Email & Phone Number

Kirkland, Wa, Us

Seattle, Wa, Us

Spearheading AWS Hybrid Edge global partnerships, enabling Telcos and Communication Service Providers (CSPs) to capitalize on 5G monetization and drive innovation. Orchestrating high-impact collaborations with Independent Software Vendors (ISVs) and Global System Integrators (GSIs) to develop and deploy converged connectivity, cloud, and AI/ML edge solutions, driving transformation through both partner and direct sales channels. Focused on delivering measurable results across key industry verticals, from strategic business development to field enablement and market adoption of intelligent Multi-access Edge Computing (MEC) solutions. Leveraging AWS Outposts, Local Zones, Wavelength, and the AWS Snow Family to empower Telcos in digitalizing industries with Computer Vision, virtual Managed Network Services, and Network as a Service (NaaS) offerings, seamlessly connecting Telco APIs with developer ecosystems.

Seattle, Wa, Us

Orchestrated the groundbreaking global lighthouse AWS-Verizon Multi-access Edge Computing (MEC) partnership. Driving public and private MEC adoption, and flywheel acceleration. Forged strategic alliances with Independent Software Vendors (ISVs), Global System Integrators (GSIs), and customers to build intelligent edge solutions. Pioneered innovative go-to-market, cross-industry sales strategies, and mechanisms for customer wins and revenue acceleration. Solidified AWS as the leader converging cloud, connectivity, and AI/ML for intelligent, data-driven services.

Kista, Stockholm, Se

Directed the deployment of Ericsson's digital services portfolio for T-Mobile, fueling Ericsson's service growth by implementing cutting-edge 5G service assurance, orchestration, and AI/ML solutions to automate networks intelligently and enhance customer experiences.

Kista, Stockholm, Se

Orchestrated Ericsson's business development and service sales for T-Mobile's next gen 5G networks, spanning Engineering, Field Services, Application Development & Maintenance, IoT, and AI/ML domains. Pioneered innovative social marketing and service readiness strategies, securing Ericsson's first tower field services contract foothold. Spearheaded the go-to-market program for 'Ericsson's Operations Engine', driving commercial adoption of AI/ML use cases for intelligent network automation. Achieved breakthrough success by winning a nationwide contract to provide critical backhaul transport engineering services.

Kista, Stockholm, Se

Led a comprehensive transformation of a 280-member organization overseeing mission-critical platforms and services, including T-Mobile's largest Business Support System (BSS)/billing program, to elevate customer experience. Led centralized delivery, cloud migration, and DevOps transition initiatives for heightened agility and scalability. Streamlined operating structures and spearheaded automation efforts, resulting in a 45% reduction in labor costs and 25% annualized third-party savings. Utilized technical debt quadrants to strategically guide the deployment of 22 maintenance bundles, 33 change requests, and remediation of 1.5K defects. Achieved double-digit KPI improvements and obtained ISO 27001 compliance, while seamlessly preparing for SOC 1 Type II audits to ensure stringent security and operational excellence. In summary, orchestrated the organization's evolution into a lean, agile enabler for T-Mobile's competitive edge.

Kista, Stockholm, Se

Owned Ericsson Operate Services business for Verizon. Led 200-member organization, delivering Field Operations across Latin America, Distributed Antenna Systems (DAS) operations, Ground Preventative Maintenance, and life cycle management for 68 Verizon enterprise applications and products. Orchestrated a transformative shift in service delivery, elevating customer satisfaction to 85% and surpassing all business case metrics. Cultivated a culture of innovation, resulting in 100% SLA performance and zero impactful incidents becoming the new standard. Integrated innovation OKRs with customer feedback, generating 37 ideas for Verizon Enterprise business and contributing to Verizon's 15% growth.

Kista, Stockholm, Se

Owned Ericsson's Managed Services business development across Central Europe, Middle East, and Africa, serving on the global leadership team. Directed cross-regional sales engagements, cultivated strategic alliances, and drove value creation initiatives. Managed related solutions, pricing, and led negotiations as the primary liaison with legal, with ultimate approval mandate. Achieved 15% Compound Annual Growth Rate (CAGR) with a positive profitability trend. Successfully secured 50 new contracts spanning various industry verticals, including 'Smart Metering,' 'Connected Car,' and 'Transportation' solutions. Pioneered the conceptualization and global launch of 'Engagement Excellence' and 'Reward & Recognition' programs.

Kista, Stockholm, Se

Evolved Ericsson’s Consumer Applications business with full P&L responsibility. Directed a team of Product Managers and dispersed R&D teams. Oversaw a portfolio that included Messaging, Location, Video, Ringback, social media, and RCS (Rich Communication Suite). Orders Booked increased 145% and Margin 55% while prioritizing feature investments to meet global customer commitments. Launched Ericsson’s most successful Messaging product, 'Messaging in One'. Resulted in 15 swap orders within 6 months. The team received the ‘Aegis Graham Bell Innovation Award’ for pioneering 'Social Intelligence' for service providers.

Kista, Stockholm, Se

Established Ericsson’s inaugural Managed Services in China, pioneering the outsourcing of IT functions. Orchestrated the transition and transformation of a 170-member organization to deliver the company's first IT outsourcing contract. Played a pivotal role within Ericsson’s largest Global Customer Unit (GCU), providing strategic consultation to define the global services operating model. Drove 65% increase in productivity through the development of Hutchison 3G on-device applications and the successful deployment of the Macau 3G network. Achieved ten-fold year-on-year revenue growth with a positive operating margin, while generating add-on sales. Recognized in 'Customer Success Story' publications and as keynote speaker alongside Ericsson's CEO to share insights and achievements.

Kista, Stockholm, Se

Headhunted to address and resolve critical issues for key global managed services customer, Hutchison. Established and led a team responsible for managing all IT infrastructure and services for Hutchison’s 2G ('Orange') and 3G ('3') networks. Spearheaded vendor management and incident resolution efforts as Recovery Leader, ensuring accountability for availability, reliability, maintainability, serviceability, security, and performance. Achieved 75% reduction in network incidents and improved MTTR (Mean Time To Recovery) by 50%. Cultivated a customer-first culture including job rotations and knowledge-sharing programs. Recognized as best-in-class transformation to successfully restore Hutchisons confidence in Ericsson's IT capability.

Tokyo, Chiyoda-Ku, Jp

Founded and directed the organization overseeing NTT Australian operations, encompassing Presales, Service Delivery, Customer Service, Product and IP Engineering, Business Support Systems, Operating Support Systems, Data Center Management/Hosting, and Procurement. Crafted the company's technical vision and architecture. Established and chaired 35 parallel programs. Achieved 35% reduction in OPEX by strategically outsourcing non-core operational activities and phasing out legacy applications. Elevated customer retention by reducing churn by 4.5% and issued credit notes by 87%, while simultaneously lowering Cost of Goods Sold (COGS).

Magna Data revolutionized Internet access in Australia as the nation's pioneering full-service Internet Service Provider (ISP), eventually emerging as the leading corporate ISP with a presence in 3 continents. Following five years of remarkable growth, Magna Data was acquired by ASX-listed Davnet Limited, subsequently acquired by NTT Communications.

Managed and supervised operations and services for the company’s largest enterprise account, United Energy. Services included Virtual Internet Service Provider (VISP) solutions.

Dallas, Tx, Us

Designing, developing, testing, and deploying software solutions for automotive manufacturer.

Executive Program - Global Perspectives

Executive Program - Leading Within New Realities

Executive Program - Global Perspectives

Ba(Hons), Business Studies & Applied Psychology