Zartab Latif Email & Phone Number

Jaipur, Rajasthan, India

Jaipur, Rajasthan, India

Being a Quality Consultant expertise in evaluations, coaching and monitoring, quality and compliance adherence, Auditing, calibrations, etc

Jaipur, Rajasthan, India

Have worked with VSupport LLC as a Team Lead/Senior Tech Support Officer. Since it is an Inbound Technical Support and Target Based Business so the Key responsibilities of my job was to be consistent with sales targets (maximum conversion ratio) inbound sales and direct dealing with customers, Marketing and Sales, Customer Relation, keeping potential follow ups with every customer, delivering best services to the customers, technical and customer support desk, expertise in monitoring, expertise… Show more Have worked with VSupport LLC as a Team Lead/Senior Tech Support Officer. Since it is an Inbound Technical Support and Target Based Business so the Key responsibilities of my job was to be consistent with sales targets (maximum conversion ratio) inbound sales and direct dealing with customers, Marketing and Sales, Customer Relation, keeping potential follow ups with every customer, delivering best services to the customers, technical and customer support desk, expertise in monitoring, expertise in quality analysing to level up the performance to deliver best results, consistent with performance and proactive approach to prevent non-occupancy and tackle difficulties or challenges, process and data oriented to achieve targets, expertise in team Huddle's and to boost their morale, sytematic arrangements to enhance their skills and over all performance. Show less

Jaipur Area, India

worked with multinational BPO Teleperformance under a cross functional management as an Operations Supervisor with a team of 18 sub-ordinates to accomplish SMART targets and to achieve KPIs within given timelines. Often work autonomous by leading them with applied ideas to maintain their weekly and monthly KPIs and data to present their stack for review and to fill the area of opportunities I order to groom them to bring out their best performance as per business requirements. Since it is an… Show more worked with multinational BPO Teleperformance under a cross functional management as an Operations Supervisor with a team of 18 sub-ordinates to accomplish SMART targets and to achieve KPIs within given timelines. Often work autonomous by leading them with applied ideas to maintain their weekly and monthly KPIs and data to present their stack for review and to fill the area of opportunities I order to groom them to bring out their best performance as per business requirements. Since it is an agent driven and manpower process so the Key responsibilities of my job are maintaining the manpower (attrition and shrinkage) for business, client KPIs, expertise in monitoring and coaching, expertise in quality analysing to level up the performance as per client expectations, consistent with performance and proactive approach to prevent non-occupancy and tackle difficulties or challenges, process and data oriented to deliver best results, expertise in team Huddle's and to boost their morale, cross functioning within the team, mentor-mentee program, categorization, sytematic arrangements of bottom quartiles to enhance their skills and over all performance. Show less

Jaipur Area, India

Medical Representative, Marketing, Sales and Branding, Territory Sales, etc.

Greater Jaipur Area

Direct marketing, Venue sales, Travel packages, etc

Bachelor Of Commerce - Bcom

High School Diploma, Commerce

Activities and Societies: Football Team Senior Secondary education +12years