Supervise a team of four Technical Business Analysts and two data miners/report developersSet and monitor key performance identifiers for direct reports to ensure the quality of services delivered Monitor team’s workload and throughput to provide accurate estimates on the completion of new assignmentsRoutinely perform code reviews of staff SQL queriesResponsible for the recruitment and hiring of new department employeesWeigh technical and business repercussions of proposed system enhancements as member of Change Control BoardCollaborate with software vendor and internal business units to gather and vet requirements for software enhancements

Continued responsibilities of Technical Business AnalystCreated and maintained desk guides for internal processes and proceduresTrained new team members on internal licensee management database software, SQL, office policies and proceduresParticipated in recruitment and hiring process of new team members

Configured internal licensee management database system and online application tool to comply with profession specific rules and regulations Developed SQL and PL/SQL scripts update system configuration Created SQL Queries for internal business units data requests Served as Interim Web Manager for 9 months while position was vacant

Gathered requirements for bug fixes and new configurationDeveloped test scripts and guide user acceptance testing of new configuration and developmentAssisted web manager in maintaining HTML4/CSS/JavaScript websiteInstalled and support software used to create and view agendas for health case board and council meetingsParticipated in user acceptance testing of new configuration and development

Installed and supported software used to create and view agendas for health care board and council meetingsEstablished new user access for internal licensee management database systemAssisted web manager in maintaining HTML4/CSS/JavaScript websiteTroubleshot and repaired computer hardwareProvided specification recommendations for PC purchases

Created and updated web pages using HTML, PHP, JavaScript, and CSSDeveloped dynamic content using MySQL databaseAdvised on web technologies to be usedTroubleshot desktop hardware and software issue