Fabiola Zavala Email & Phone Number

Mexico City, Mexico

Coordination and logistics of private social events.Vendors' logistics on the event day.Addressing any overlooked details.Overseeing all aspects of the event day. (Staging, timing, operation)Guest reception.

Mexico City, Mexico

Ensuring customer satisfaction and providing professional customer support across different channels (chat, email, phone).Acknowledging and resolving customer complaints.Processing credit card applications.Mapping possible fraud procedures.Keeping records of customer interactions, transactions, comments, and complaints.Providing feedback on the efficiency of the customer service process.Analysing Xmarts- clients interactions.Providing feedback on the efficiency of the start-up processes in Mexico.

Mexico City, Mexico

Bidding, planning and operation of national and international events and travel for dedicated accounts, specifically pharmaceutical companies and international foundations.Quotations, review and preparation of project budgets.Supplier relations by Cvent software, negotiations and link between suppliers and clients.Project management from early planning to audit stages.Service and attention to clients, VIP guests and speakers.Approximate number of attendees per event, between 10 and 300, with special activities for over 500 people

Mexico City, Mexico

Planning and coordination of events and travel for dedicated accounts.Review and preparation of project budgets.Supplier relations, negotiations and link between suppliers and clients.Public relations events, including press launches and test drives.Meetings and international trips for distributors and managerial positions.Approximate number of attendees per event, between 20 and 200 people.

Mexico City, Mexico

Americas Hub for USA client.Sourcing and planning for USA meetings for pharmaceutical company, through Lanyon software.Creation and follow-up of the global pre-audit process for pharmaceutical leader.Approximate number of attendees per event, from 20 to 100 people.

Naucalpan De Juarez, Mexico

In charge of databases, bank movements and invoices.Logistics and planning.Human resources.Purchases and inventories.Public relations.

Naucalpan De Juarez, Mexico

Intern in purchasing department. Suppliers relations.Creation, management and delivery of purchase orders.Public relations.

Cancun, Quintana Roo, Mexico

Concierge.Check-ins and check-outs.Reception and Butler service in VIP area.Inventories and requisitions.

Naucalpan De Juárez, México

Customer service.Barista Jr.

Naucalpan De Juárez, México

In charge of inventory databases, bank movements and invoices.

Msc In Luxury Management, Luxury Hospitality And Events

Activities and Societies: IUM Charity clubBusiness, strategic, marketing and communication knowledge for luxury companies; understanding.

Vogue Diploma Expert In Digital Marketing In The Fashion, Luxury And Beauty Sector, Marketing

Marketing mix for fashion, luxury and beauty sectors. Knowledge of channels and platforms, SEO, SEM, display advertising, social media.

Bachelor'S Degree, Hospitality Administration/Management, Specialization In Tourism

Hospitality sector management (F&B, health, recreation, tourism, meetings and events), knowledge to integrate the functional areas.