Oversee all aspects of the business including client intake, onboarding, support and offboardingProvide administrative support including email and calendar management, sales support, data entry, general bookkeeping, market research and document preparation (PowerPoint, Word, Adobe, etc.)Manage client social media platforms (Instagram, Facebook, LinkedIn) including content creation, content repurposing, follower engagement, inbox management, lead management, hashtag research, and stock photo sourcingImplement Honeybook and Dubsado client relationship management (CRM) systems, including workflow developmentKey Accomplishment:Transitioned client to new CRM, mapping out lean workflows that increased automation saving business owner ~4 hours of administrative work weekly

Led monthly meetings with 15 Junior Project Coordinators/Admins to assess training opportunities, re-enforce best practices, provide mentorship and facilitate team collaborationPartnered with 3rd party supplier to manage 50+ open positions and ensure appropriate staffing levels were met Prepared presentation decks, scheduled and assisted in weekly senior management meetingsCommunicated process changes, new regulations, and announcements to internal staff on behalf of senior leadership Created and implemented new office management procedures, standardizing the process for administrative tasks across departmentsOperated as the record management subject matter expert for all critical executive informationKey accomplishments:Implemented new project time tracking best practices for 400+ members resulting in over $7,000 dollars in savings and $84,000,000 dollars in government reimbursal

Directly assisted leadership team with high level administrative support for 400+ military/civilian/contractor personnelManaged and updated training reports for accurate data and records management Maintained and validated scheduling, staffing levels, and payrollProcessed critical HR functions on behalf of the executive staff including project time tracking, employee onboarding/offboarding, and staff evaluationsKey accomplishments:Awarded Civilian of the Quarter in 2019 for superior performance

Managed 40 people, overseeing all HR functions for club staffUpdated and maintained confidential records and documents while adhering to Privacy Act/FOUO standardsCreated and analyzed reports and budgets including cost of sales (COS), cost of labor (COL), and projected profit and loss (P&L)Planned, created, scheduled, and budgeted special events to drive additional profits, including team-building activities, holiday parties, etc.Managed $240K department budget and allocated resources for critical equipment, inventory and renovation projectsEstablished, reviewed, and evaluated menu plans, food service operations, purchasing of supplies, equipment, and resale merchandise; annually reviewed FOOD-TRAK recipe listing and reportsAdhered to workplace safety, safe food handling, and hygiene standards while ensuring government compliance and performing weekly sanitation inspectionsKey Accomplishments:Created events best practices, policies and programs resulting in $960,000~ in annual sales