Zavier Harton Email & Phone Number

Tampa, Florida, United States

• Orchestrated daily office preparations, including brewing coffee, arranging breakfast, and restocking shared amenities to create a welcoming and professional environment.
• Strategically managed inventory and procurement of supplies, ensuring seamless operational efficiency.
• Curated and executed exceptional events, crafting bespoke signage and focusing on intricate details to elevate the member experience.
• Streamlined member onboarding across multiple systems, ensuring a seamless and memorable first-day experience.
• Delivered comprehensive IT and Wi-Fi support, resolving issues promptly and maintaining an optimal work environment.

Orlando, Florida, United States

• Implement and maintain a comprehensive reservation system, utilizing innovative technology to streamline the booking process and maximize occupancy rates.
• Manage guest reviews on Medallia and monitor online travel agencies pages for three properties, responding promptly and effectively to enhance guest satisfaction and improve overall ratings.
• Utilize Tableau biweekly to analyze and present CSAT scores, enabling the team to identify areas of improvement and enhance the guest experience.
• Collaborate with third-party vendors to develop and design guest amenities ensuring that they align with the company's brand and enhance guest satisfaction.
• Conduct quality audits across hundreds of units to maintain high standards and ensure guest satisfaction, ensuring that Sonder's Service Principles are upheld.

Greater Los Angeles Area

• Marketed and promoted top-tier companies, including Facebook and Google, at various events through exceptional communication skills and a personable demeanor.
• Built and maintained a strong network of potential customers, cultivating trusting relationships that resulted in increased sales.
• Collaborated with cross-functional teams, such as sales, marketing, and operations, to develop event concepts, themes, and objectives, resulting in increased attendee engagement and satisfaction.
• Contributed to the planning and execution of marketing events, utilizing organizational skills and attention to detail to ensure successful outcomes.
• Managed event registration, ticketing, and attendee communication, utilizing CRM software, resulting in efficient and organized event planning and seamless on-site operations.

Los Angeles, California, United States

- Greeted and welcomed all guests with a smile and professional conversation.- Checked-in guests courteously and efficiently while providing information and assistance to all guests.- Monitored and maintained cleanliness sanitation and organization of assigned work areas.- Anticipated guests' needs, responded promptly, and acknowledged all guests for.

Pasadena, CA

• Managed and resolved problems & complaints related to operations and facilities ensuring optimal customer satisfaction.
• Served as primary point of contact for guests, ensuring a seamless experience and adherence to event timelines.
• Provided superior customer service to guests throughout events, offering assistance in many areas around stadium.
• Proactively identified and reported issues related to stadium operations or guest experience to venue supervisors.

Los Angeles, CA

• Tracked and coded eye movements in market research video studies.
• Carefully evaluated and tracked customers in shopping studies to understand their interests.
• Recorded behaviors and actions of participants in study for better analysis.
• Met personal/team goals on a weekly basis by performing efficiently.
• Used specific software to enhance and understand raw data accurately for greater assessment.

Los Angeles

• Facilitate and monitor virtual reality experience for guests.
• Assist with daily operations and equipment maintenance.
• Build sustainable relationships of trust through open and interactive communication.
• Meet personal/customer service team sales targets on a weekly basis.
• Manage Instagram page by posting weekly for better brand awareness.

Burbank, California

• Contributed to implementation of diverse marketing strategies for multiple movies, providing valuable insights and recommendations for optimal audience engagement.
• Utilized grassroots marketing techniques to effectively reach potential viewers & drive sales.
• Collected & analyzed data for marketing reports, providing valuable insights to support various marketing/advertising initiatives.
• Conducted extensive research on industry-specific sites, identifying customer feedback and relevant marketing info.

Tampa

• Proactively marketed athletic home games to engage and energize the University of Tampa student community.
• Innovatively conceptualized and orchestrated captivating theme nights to enhance the overall game day experience.
• Spearheaded the creation of compelling promotional materials, effectively raising awareness and generating excitement for upcoming games.
• Transformed sports venues into immersive and visually striking settings, setting the stage for theme night games.
• Cultivated and nurtured strong sponsor relationships, securing invaluable donations to elevate the atmosphere and success of home games.

Tampa, Florida

• Addressed and laid out the major communications weaknesses for a local business.
• Set up objectives to be met throughout the whole project to reflect back on.
• Developed and created mock examples of different promotion idea from implementation.
• Preformed extensive research on effective uses of social media.
• Examined different ways to utilize online marketing to promote the business.

Tampa, Florida

• Preformed extensive research on the commercial banking industry and Regions Banks.
• Examined the millennial target market to better attract them based on their needs.
• Identified major internal strengths and weaknesses of each aspect of the company.
• Provided high quality and useful recommendations for the company in report form.
• Created mock up examples of social media platforms to better utilize brand exposure.

Tampa/St. Petersburg, Florida Area

• Responsible for placing orders over the phone from customers.
• Set up new customer accounts and managed existing customer accounts.
• Communicated and coordinated with restaurants and drivers about orders.
• Responded promptly to customer request, inquiries, and resolved complaints for better quality service.
• Worked in coordination with General Manager to optimize delivery operations.

Tampa/St. Petersburg, Florida Area

• Phonathon
• Communicate with alumni and parents about current events going on campus
• Regularly met daily quota of calls to be made
• Update files of prospects with current contact information, employment and other pertinentfactors
• Accurately gather credit card information for donations
• Contribute to increasing annual funds to maintain University’s high standards

Bachelor'S Degree, Marketing

Minor in Film and Media Arts

International Marketing

Studied Aboard with ISA

Web Page, Digital/Multimedia And Information Resources Design

Web Development