Zaw Htet Email and Phone Number

Information Security and Governance : • Identify and assess vulnerabilities in IT infrastructure and applications.• Address vulnerabilities promptly and conduct security audits.• Conduct regular security assessments to compliance with industry standards and regulations (ISO, PCI-DSS, HIPAA, NIST, etc) to local teams, partners, and third-party vendors.• Utilize advanced security scanning tools to identify weaknesses in infrastructure and applications.• Conduct static and dynamic application code analysis to uncover vulnerabilities.• Drive the individual teams to implement patches and fixes to address security issues promptly.• Develop and oversee security awareness programs for employees and stakeholders.• Ensure adherence to security policies and promote a culture of cybersecurity awareness with local and group standard.• Work with local and group teams on incident response efforts to mitigate cyber threats and minimize impact.• Collaborate with cross-functional teams to contain and remediate security incidents.• Generate and analyze security reports to identify trends and potential threats.• Provide regular security updates and reports to senior management and stakeholders.

IT Infrastructure : • Design and deploy overall cloud infrastructure solution architecture to meet current and future business and product requirements • Ensure implemented cloud infrastructure solution that is secure, scalable, and highly available• Support design of application architecture components, by defining architecture and design, • Collaborate with various teams to define infrastructure deployment requirements to support digital transformation projects• Partner with key stakeholders and proactively consult on projects regarding Architecture concerns and direction• Involve and participate on infrastructure cost analysis and optimization efforts• Drive other IT transformational and modernization projects• Evaluate other cloud providers to prepare for multi-cloud strategy• Undertake compliance and audit of the data needs of the organization along with developing solutions • Provision, configure, testing, migrating workloads and maintain cloud infrastructure• Provide Level 3 operation support for security alerts, remediations and troubleshoot across a wide array for services and functional areasBusiness Continuity Management :• Assist to supervise the development, administration, and coordination of the Business Continuity Management Program for all Departments in company.• Work in partnership with the representatives from each department to ensure that the Business Continuity Management Program is implemented for company.• Administer and update the Department and Corporate Business Continuity Program Dashboard. • Assist to review and draft Emergency Response Plans, Business Continuity Plans, operating procedures, briefing materials and reports.• Assist to conduct and coordinate training, drills/ exercises with each Departments and external stakeholders i.e., Office Tower BCM representatives etc.

Infrastructure and End User Support• Responsibility in day-to-day operation and administration of IT & network infrastructure• Improve and enhance company's network performance• Oversee onboarding process for new customers and manages their upgrade request• Perform preventive maintenance, backup, software and network upgrades• Secure company's network, system and application infrastructure• Ensure processes in place to meet Service Level Agreements• Work closely with vendors and partners to deliver services in a timely manner• Manage IT resources, inventories, contracts and procurement• Evaluate hardware and software products to ensure they meet requirements• Maintain up-to-date Stand Operating Procedures and technical documents• Planning and budgeting for IT expenditure• Provide second level on-call support after office hour (weekends / weekdays) if necessary

- Supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems.- Lead high impact projects, prioritises and assigns tasks to ensure that team's resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets.- Identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes.- Anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements.- Assist with the planning and design of infrastructure systems- Assist with the documentation of infrastructure design and planning activities and decisions- Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications- Align infrastructure operations with agreed service agreement standards- Perform activities related to ongoing maintenance of infrastructure- Assist with the implementation of agreed infrastructure changes and maintenance routines- Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades- Participate in infrastructure development activities- Assist with infrastructure testing and implementation- Gather performance and data usage statistics for capacity planning and reporting- Assist with piloting of new tools, technologies, and/or processes- Perform problem/issue identification and resolution- Assist with simulation of user problems to resolve operating difficulties- Follow up with users to ensure problem has been resolved- Recommend system modifications to reduce user problems- Anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements.- Standby with on-call availability with varied shifts including nights.

- Ensures that all O&M requirements, such as corrective actions, patches, configuration updates, and installation of new capabilities,are implemented and tested in timely fashion and properly documented through compliance with a planned maintenance processand procedures that supports configuration management and control best practices.- Coordinates and collaborates with other technical managers, staffs and users regarding planned and unplanned O&M activities,changes, and updates to network and IT infrastructure and associated configuration documentation.- Directs and coordinates troubleshooting and root cause analysis and makes recommendations regarding improvements to existingSOPs and development of new SOPs.- Implements process improvements and training for O&M staffs to improve troubleshooting and remediation skills.- Identifies opportunities to improve timeliness, accuracy of O&M metrics and reporting.- Serve as point of contact for customer under the sector assigned.- Work with pricing manager & sales team to provide competitive quote for specific maintenance deal.

- Working with a team and responsible for the design and development of the software solution for a real-time, high performance Automatic Fare Collection (AFC) network system. - Perform applying OS patches, firmware and upgrades, including administrative tools, utilities and configuring and/or adding new services, hardware upgrades, resource optimization and performance tuning.- Perform configure and troubleshoot of various network protocols and topologies, including WLAN, switches, routers, servers, IPS/IDS and firewalls.- Perform network monitoring, verifying the integrity and availability of all hardware, network resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, and related administration tasks.- Perform administration on anti-virus, anti-spam and network security system, i.e. Firewalls, TDA and NAC

- Design, setup and configure complex switching environments.- Design, setup and configure complex routing and firewalling to support secure and reliable connectivity between regional and cross border area offices.- Design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applications.- Manage & ensure assigned projects and program components are delivered in accordance with established objectives.- Troubleshoot malfunctions of network hardware & software applications, telephones & security systems and perform restoration operation.- Configure and install client and server’s network software for upgrading and maintenance of network & telecommunication systems.- Contribute to team effort by ensuring network activities are performed with the desired results. - Review & report on the security and compliance status of company's servers and network.

- Planning, managing and administering of Firewall, Router, Switch, IPS/IDS and whole network infrastructure in production network.- Monitoring network availability, performance and resource capacity.- Ensuring compliance with IT security standards, policies and procedures.- Automating daily operational tasks to improve efficiency using tools or scripts.- Responding to daily service requests and issues.- Provide network and system support to clients on-site/remotely in a timely manner.- Working closely with various IT operations teams to support and troubleshoot problems and issues such as VPN Tunneling, Routing & Switching, System and Network Security, etc.- Participating in projects which include planning, scheduling, coordinating and providing solution for the projects to meet the requirement of production network.- Troubleshoot & maintain the stability of production network.- Configure firewall rules and monitor the intrusion detection systems.- Implement operating system and product-specific security hardening & patches.- Configured & Deploy the Customer Premise Equipment (Cisco and other brand modem/router) to clients’ office & enable the Internet access and necessary requested configuration.- Maintaining and developing technical documentation and standard operational procedures- Proven track record in IT operational technical support to multinational organizations.Client includes: 1) SMOE Pte Ltd2) National Art Gallery Singapore 3) Lukoil Asia Pacific Pte Ltd 4) BSL Corporate Services Pte Ltd 5) Anglo Chinese School International 6) LVMH Watch Jewellery Singapore Pte Ltd 7) Chemetall Asia (Singaore) Pte Ltd 8) Norgren (Singapore) Pte Ltd

- Site Survey and Site Acquisition to build BTS, BSS for CDMA and GSM Network for new projects and swap projects.- Factory Assessment Test for CDMA Baseband Unit, GSM Baseband Unit and Remote Radio Units.- Installation, commissioning and maintenance of BTS for CDMA and GSM/WCDMA Networks.- Testing, Commissioning and Troubleshooting the Indoors and Outdoors BTS for CDMA and GSM/WCDMA Networks.- Responsible for the operation & maintenance of transmission and BTS equipment of many sites.- Maintenance & troubleshooting of Base Transceiver Station.- Performing Preventive Maintenance of all the network elements (BTS & Microwave) at the sites to prevent any instantaneous alarms on the networks.ACCOMPLISHMENTS:- CDMA 800 MHz Projects for Ministry of Myanmar Post and Telecommunication in Yangon and Mandalay- GSM Swap Projects (ZTE, Alcatel and Huawei) for Ministry of Myanmar Post and Telecommunication in Yangon- Site Survey and Site Acquisition for GSM 30 Million Subscribers Project for Ministry of Myanmar Post and Telecommunication in Yangon State, Naypyidaw, Shan State (South) Kayah State