● Planning, monitoring, and controlling the execution of a variety of projects for regional and global brands/corporations● Managing customer relationships and handling escalations● Capacity planning, team management, mentorship, and motivation● Ensuring appropriate team, client, and stakeholder engagement throughout the projects/engagements and beyond● Steering scope management, quality control, cost, and change management● Risk management through the application of appropriate risk responses● Reporting on the progress of key projects/programs to internal management, clients, and project sponsors● Vendor and partner relationship management

• Helping brands set-up/optimize their omnichannel/ecommerce operations • Planning, monitoring and controlling execution of ecommerce / omnichannel project implementations• Managing relationship and performance of the implementation partners• Ensuring appropriate customer and stakeholders engagement throughout the project• Risk management through application of appropriate risk responses • Program reporting to senior management and project sponsors• Scope management, quality control, and change management

• End to end program management of eCommerce and omnichannel implementations• Managing performance of the implementation partners• Engaging customers and other stakeholders throughout the program implementation• Risk management through the application of appropriate risk responses in collaboration with the involved parties• Program reporting to senior management and project sponsors• Scope management, quality control, and change management

A key member of the Digital Transformation team at Al-Futtaim Engineering & Technologies, responsible for leading the Microsoft delivery team along with managing a variety of internal and external projects. Driving Agile Transformation and assisting the organization in its digital transformation endeavors. Key responsibilities include the following:• Leading Microsoft delivery team, managing projects and support contacts of Microsoft ERP product line• Managing and leading a variety of internal and client projects including transformational endeavors.• Leading supportive PMO to streamline project management processes across various teams and product lines• Ensuring customer success and profitability of projects, support initiatives• Ensuring visibility of the business and team performance within the teams and to the senior management. Leading and facilitating recurring performance reviews and team engagements• Facilitating business improvement and capacity development initiatives• Ensuring team success through providing the necessary support, development opportunities and getting their issues resolved

Joined the Al-Futtaim eCommerce during its start-up phase, engaged as a key member, responsible for the initiation, development, and implementation of eCommerce platforms for illustrious retail brands such as ACE Hardware, M&S and Plug-Ins Electronics in 7 different countries of the Gulf region:• Showcase strong time management ability when creating project plans, business readiness check-lists, and schedule activities in line with the master plan, planning activities, IT/stakeholder alignment, and coordinating execution.• Monitor and measure project processes and activities to identify and communicate project requirements, risks or problems in a timely fashion and provide corrective action options and drive to resolution, whilst confidently engaging with key stakeholders to obtain or clarify information.• Cultivated effective business affiliations, as demonstrated when collaborating with project members to mitigate risks.• Key UAT involvement, exuded when planning, facilitating and closing UAT, smoke and sanity tests in accordance with project dates.• Conceptualize, define and embed business processes, workflows, and SOPs, alongside managing the agenda for BAU releases for bug fixes and business requests.• Produce and disseminate weekly site performance reports and attest confident interpersonal attributes when assisting with weekly site reviews with business and IT members.• Responsible for the administration of all the tools like JIRA, M-Files, Basecamp, and Lucidchart, showcasing strong knowledge when orchestrating training of such tools, and handling procurement and vendor relationship.• Fundamental in the transition of Waterfall to Agile methodology, driving the new function within the eCommerce Team.

Engaging for an IT start-up enterprise, offering services across the IT sector, primarily web design, IT services, online marketing services and web hosting products. Successfully delivered number of web and application projects for clients from various industries.• Answerable for the planning, coordination, requirements gathering, business analysis, specifications development, project planning, project monitoring, project status reporting and system implementation of business solutions.• Managed projects overseeing the entire project lifecycle, through the use of Life Cycle processes, procedures and tools to include planning, coordinating all project activities, project status meetings, technical reviews, system testing and system implementation, whilst assuring alignment with customer specifications.• Nurtured and maintained effective relationships with outsourcing partners and suppliers, alongside management of the team and resources, working in accordance with fluctuating project priorities.

Developed e-commerce store ZOZO UAE for beauty and healthcare products. My responsibilities included:• Development and administration of the e-commerce store.• Publish and manage product categories, products, and content on the website, in coordination with design, marketing and content teams.• Customize existing features and add new features in the website as per company requirements.• Work closely with management and other streams to develop strategies to build the brand name.• Optimize content according to target customers, in coordination with content team.

Here I worked in a team, who is responsible for the development, maintenance and integration of new features in new and existing referral marketing portals. These portals are developed using an MVC approach, with custom object-oriented PHP for the core development, Smarty template engine for views, GIT for version control and MySQL for databases. I have been involved in developing core functionalities, working on language files and implementing smarty templates in various projects.

Here as a senior developer, my responsibilities included managing junior resources, development of new projects and maintenance of existing projects. Tools and technologies used include Custom PHP, Codeigniter, Opencart, WordPress and Blue CMS.

Techno Maven was an IT startup when I joined, was dealing mainly with Web design, Development, Web Hosting and Professional IT Training. I had the opportunity to work closely with multiple teams, responsibilities summarized as follows:• Development of websites and web applications; using custom programming, MVC and open source technologies.• Lead client meetings for requirements gathering and clarifications.• Analyze project requirements, provide cost estimation and project plans for web projects.• Client coordination to deliver projects as per the agreements.• Team and project management as per the company priorities.• Manage company websites, domains, hosting and reseller accounts.• Website optimization using various on-page and off-page SEO techniques.• Support HR team for hiring new team members.

I was responsible for teaching web design, Ecommerce, and PHP courses. Though I took this profession for a short period, I have been coaching people in personal capacity till 2014. Especially I have been coaching fresh graduates and experienced professionals from other professions, willing to switch to IT side.