• Level 2 support,primarily managing tickets in ServiceNow as an incident or request and troubleshoot various issues (Application and Hardware issues), to all internal and external end users onsite and remotely via calls, walk-ins, and email. • Responsible for clean-up and consolidation of various storage rooms to improve asset identification and auditing • Maintain a high level of product knowledge and updated documentation as required • Printers renewal project, replacing 200 new printers including asset tagging, cabling and verification • Work closely with Operations and Applications teams if there were issues with end-user devices, such as access point issues, certificates or firewall rules • Configuring and Re-imaging of IT Equipment • On-call Incident Management participation as required • Assisting vendors and customers for VPN access • Managing, deploying, and configuring hardware and software upgrades • Assigning and reserving network printers with correct VLAN • Configure IP telephone in Avaya telephone system • Actively participating in the migration of printer server and configuration of printer for uniFlow smart client printing service • Responsible for admin duties like providing access, creating accounts, and granting the system success • Point of sales hardware support • Meeting rooms’ software and hardware support

Currently based in Transport for NSW, Burwood office• Installing and configuring PCs, networking devices, peripherals and software• Providing first and second level support/assistance for our managed services clients through phone, email and remote-control service• Dealing with troubleshooting Desktops, Laptops, Printers and other hardware, LAN/Wi-Fi troubleshooting• Dealing with software installation, configuration, and troubleshooting for end users• Dealing with Windows 10/8/7 installation, configuration and troubleshooting issues• Reimaging of OS on end users’ devices• Helping users remotely through SCCM and MS Teams• Preparing documentation and reports for all levels of compliance and performance with regulatory requirements to ensure the system meets requirements• Communicating with external vendors to resolve problems• Maintaining and updating assets inventory• Advising stakeholders through a series of actions, either face-to-face or remotely via MS Teams to help set up systems or resolve issues• Follow up with end users via Service Now ticketing system• Logging all incidents accurately in the Service Now ticketing system as well as communicating time frames with customers• Accessing active directory, maintaining user accounts with respective group policies• Troubleshooting issues thoroughly and collecting relevant information before escalating• Availability for some after-hours support and on-call duties as needed to ensure business needs are continuously met

Installed and updated SoftwareTroubleshoot software and hardware problemsFixed and replaced hardware errorsTrained new employees how to use POS system and opened new user account for new employeesManaged POS system for products inventory

-Assisted to manage two groceries shop-Managed payment to employees-Ordered groceries for the shop-Customer Service if needed-Managed employees timeshifts-Managed payments to suppliers

-Cashier-Customer Service-Replenished stocks

-Manage the business