Zayda Virgil Lara Email & Phone Number

Madrid, Comunidad De Madrid, España

Madrid, Comunidad De Madrid, España

Emerging Markets (Retention&Sales Department):- Responsible for acquiring, expanding and retaining accounts while ensuring client satisfaction- Maintaining and ensuring the success of a healthy SMB customer base across core verticals (Media, Agency, Corporate) by providing solutions and other product offering through demos and presentations to customers - Drive proactive retention strategies for renewals and upside from existing customer base- Build deep and ongoing relationships with clients to understand their challenges and providing tailored solutions based on their needs- Owning the entire sales cycle and educating customers on the full product Portfolio-Managing day-to-day with Sales Operations, Legal, Finance and Product teams

Madrid Y Alrededores, España

Business Development Department (Sales Area):- Identify, prioritize and create effective and profitable business opportunities that add value to the company. - Ensuring understanding of customer’s business and analyzing their needs.- Managing and manteining good long-term relationships with Partners and get the most out of the partnership.- Helping customers to grow their business by offering commercial action plans to maximize the performance of the account and increase positioning.- Collaborate cross-functionally with multiple departaments (Product, Marketing, Legal, Finance, Operations) and drive deals to develop new strategies and business processes.- Attending and participating in project meetings, to always offer the best customer solution and updated information on the company's products and services. - Monitoring and regularly report business results utilizeing CRM systems, database and analytic tools to establish metrics.

Madrid Y Alrededores, España

Access and Roaming department (Sales Area):- Identify, generate advertising opportunities that best fit the customer experience.- Resource management and external tools to implements advertising operations.- Building agreements with advertising agencies and external suppliers to deliver high quality service to customers.- Interlocution with different areas of the company about the implementation and execution of advertising campaigns.- Developing and maintaining Dashboards with KPIs for campaign management.- Reviewing campaigns performance to identify and implement optimizations that increases efficiency.- Investigating campaings issues in collaboration with other affected areas and ensure resolution in the shortest possible time.

Madrid Y Alrededores, España

Service Management Department (IT Area):- Ensuring Partners' services are delivered and compliance to the highest standards while providing successful go-live launch. - Actively monitoring performance and launching service support actions. - Managing several demanding customer accounts in parallel and therefore the ability to assess priorities and take assertive actions.- Being point of contact of Partner's new service requests and managing the priority together with key business stakeholders.- Overseeing development of ITSM-based management processes and controls to ensure quality is maintained to meet business objectives. - Promoting service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT services. - Reviewing service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve metrics. - Applying best practice and lessons learned across all accounts.- Efficiently identify service issues.- Analyzing and reviewing actual service performance against SLAs. - Providing regular reports on service performance and achievement to stakeholders. - Agreeing appropriate actions to maintain or improve service levels.

Las Rozas De Madrid Y Alrededores, España

IT Operations Department (IT Area):- Ensuring IT systems, services, and infrastructure work reliably and securely.- Meeting business needs and proper operation of IT systems, as well as compliance with service levels. - Screening, scaling and monitoring of incidents and problems that impact the operation of IT Processes. - Identifying, measuring key performance indicators (KPIs) for greater efficiency and specialization of IT Processes, thus increasing the quality of IT Services. - Defining and generating scorecards and reports service level. - Managing external suppliers. - Periodic follow-up meetings on the management of IT Services, KPIs, SLAs. - Assisting in change management processes, coordinating and mitigating its impact, just like in internal and external audits. - Coordinating and actively participating in transversal projects with other areas and external suppliers. - General supporting in the development lifecycle of IT projects, overseeing the specification, validation and deployment of new features, by ensuring the continuity and proper operation in terms of performance and availability of the systems.

Pozuelo De Alarcón Y Alrededores, España

QA Departament (Service Customer Area):Performing quality control mechanisms on projects and implementing methodologies based on CMMI. Developing and running tests and subsequent analysis. Generating reports on key indicators.