Zayed M. Email & Phone Number

United States

- A liaison between a company's products and its stakeholders, including customers, sales, and marketing- Troubleshoot and diagnose intricate customer issues with Calendly's products.- Collaborate with product teams to integrate customer feedback.- Conduct market analysis to stay current with product releases and industry trends, informing strategic.

- Respond to customer inquiries and complaints through social media channels.- Engage with customers to build brand loyalty and advocacy.- Resolve customer issues in a timely and effective manner.- Collaborate with internal teams to resolve customer issues and concerns.- Monitor social media channels for trends and customer feedback.- Provide accurate and.

- Demonstrate in-depth knowledge of products or services, effectively communicating features and benefits to potential clients.- Conduct product demonstrations and presentations to showcase value propositions.- Gather customer feedback to understand areas for improvement and enhance the overall customer experience.- Collaborate with internal teams to.

- Created and organized content to ensure easy accessibility and retrieval for team members and users, such as help center articles and video content.- Supported the creation of user-friendly guides and documentation for internal knowledge resources.- Worked with team members to optimize collaborative platforms and tools, fostering efficient knowledge.

United States

- Troubleshooted and diagnosed technical issues that customers may be experiencing and providing solutions to resolve them.- Escalated complex technical issues to higher-level technical support or product development teams whennecessary.- Documented customer issues and solutions in a customer relationship management (CRM) system or similar tool..

Florida, United States

- Understanding of Agile Methods- Product planning- Roadmapping and sprinting planing- Jira- Analyzing market trends- Understanding of A/B Testing- UX/UI Design Principles- Performance metrics analysis

Miami, Florida, United States

- Educated customers on Apple products, programs, and user-related skills. - Identified customer passions and connect them to relevant programming and activities in store.- Increased Today At Apple session attendees by empowering customers to learn, create, and share, so they can fully explore how their interests can come to life using Apple technology..

(Career Experience)- Supported the Career Experience and Corporate recruiting/human resources teams.- Provided support of coordination of recruitment projects and related services to supervisors, hiring managers, recruitment team members, and others.- Handled and prioritized multiple ranges of advanced administrative duties.- Scheduled interviews with.

- Provided technical support to customers, including problem diagnosis, resolution, and escalation via chat and remote support tools for Mac software and products.- Assisted customers with reinstalling MacOs software, Mac device, and application usage.

- Provided technical support to customers, including problem diagnosis, resolution, and escalation via chat and remote support tools for iOS software and products.- Provided personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects.

Miami, Florida, United States

- Implemented In Good Company Miami, LLC's mission statement to focus on a strong networking community for millennial creatives, entrepreneurs, and professionals through networking events, community, and social media.- Collaborated with brands to build brand activations, as well as boosting brand awareness on social media and event attendees - Curated over.

Miami, Florida, United States

- Answered product questions with up-to-date knowledge of product specifications and store promotions.- Maintained and exceeded all sales metrics with an above 90% NPS score.- Onboarded and mentored new employees on role material. - Conducted daily live product demos- Actively pursued personal learning and developmental opportunities, while working with.

Miami, Florida, United States

- Taught students ages 5 to 13 Beginner’s art, drawing and painting, and portfolio management- Provided individual and small-group instruction to adapt the curriculum to the needs of students with varying intellectual and artistic abilities, and to accommodate a variety of instructional activities - Prepared portfolio students for magnet program.

Greater New York City Area

- Provided administrative support to Managing Directors and Private Bank Compliance team. - Organized and secured highly confidential company and employee information. - Managed complex calendars, accommodating, scheduling meetings, and calls on a global scale, across multiple time-zones for Managing Directors. - Coordinated frequent travel arrangements –.

Greater New York City Area

- Organized leadership meetings with global and local clients, as well internal staff. - Coordinated events with other departments. - Created and managed fiscal reports. - Provided general customer services that included front desk support to ultrahigh net worth clients. - Created and managed mobile device accounts for employees nationwide. - Composed.

Miami/Fort Lauderdale Area

- Closed rental package deals by delivering detailed information and referrals to local and out-of-state clients, consistently exceeding sales targets and driving customer acquisition.- Assisted in managing one of South Florida’s largest branches with a fleet of over 500 vehicles. - Managed rental fleet of five fixed-based operators at Miami Executive.

Bachelor Of Arts - Ba

Certificate

Certificate

Associate Of Arts (Aa)

Certificate