Zayed M. Email & Phone Number

United States

- A liaison between a company's products and its stakeholders, including customers, sales, and marketing- Troubleshoot and diagnose intricate customer issues with Calendly's products.- Collaborate with product teams to integrate customer feedback.- Conduct market analysis to stay current with product releases and industry trends, informing strategic decisions.- Streamline CRM documentation processes, ensuring accurate tracking of customer interactions and solutions.- Identify and document software bugs to ensure timely resolution and improve product quality- Provide personalized guidance and support to help them get the most out of our features.- Focus on understanding their unique scheduling needs and demonstrating how Calendly can simplify their processes, offering tailored solutions that drive efficiency and productivity.- Monitor social media channels for trends and customer feedback.

- Respond to customer inquiries and complaints through social media channels.- Engage with customers to build brand loyalty and advocacy.- Resolve customer issues in a timely and effective manner.- Collaborate with internal teams to resolve customer issues and concerns.- Monitor social media channels for trends and customer feedback.- Provide accurate and up-to-date information about products and services to customers.- Maintain a high level of customer satisfaction by meeting or exceeding customer expectations.- Identify opportunities for improvement in customer support processes and procedures.

- Demonstrate in-depth knowledge of products or services, effectively communicating features and benefits to potential clients.- Conduct product demonstrations and presentations to showcase value propositions.- Gather customer feedback to understand areas for improvement and enhance the overall customer experience.- Collaborate with internal teams to address customer concerns and improve product offerings.

- Created and organized content to ensure easy accessibility and retrieval for team members and users, such as help center articles and video content.- Supported the creation of user-friendly guides and documentation for internal knowledge resources.- Worked with team members to optimize collaborative platforms and tools, fostering efficient knowledge exchange among team members.- Participated in initiatives to streamline knowledge management processes, identifying areas for improvement.- Assisted in analyzing data related to knowledge utilization and user engagement with knowledge management systems.- Participated in Product team and Knowledge team sprints.

United States

- Troubleshooted and diagnosed technical issues that customers may be experiencing and providing solutions to resolve them.- Escalated complex technical issues to higher-level technical support or product development teams whennecessary.- Documented customer issues and solutions in a customer relationship management (CRM) system or similar tool.- Communicated effectively with customers to understand their technical needs, and explaining technicalconcepts in simple terms.- Maintained a comprehensive knowledge of the products or services being supported and staying up-to-date on new releases, updates, and relevant industry trends.

Florida, United States

- Understanding of Agile Methods- Product planning- Roadmapping and sprinting planing- Jira- Analyzing market trends- Understanding of A/B Testing- UX/UI Design Principles- Performance metrics analysis

Miami, Florida, United States

- Educated customers on Apple products, programs, and user-related skills. - Identified customer passions and connect them to relevant programming and activities in store.- Increased Today At Apple session attendees by empowering customers to learn, create, and share, so they can fully explore how their interests can come to life using Apple technology. - Coordinated a Today At Apple demo session for local entrepreneurs and businesses, with fellow Creative team colleagues and our in-store business team to educate them on our products, program, and the benefits to their business productivity. - Collaborated with the Today At Apple corporate team and It’s Nice That to host virtual events with creatives from around the world, with 1000+ attendees. - Developed and demonstrated employee trainings of new products and team new hire onboarding.

(Career Experience)- Supported the Career Experience and Corporate recruiting/human resources teams.- Provided support of coordination of recruitment projects and related services to supervisors, hiring managers, recruitment team members, and others.- Handled and prioritized multiple ranges of advanced administrative duties.- Scheduled interviews with candidates and hiring teams.- Proficiency in iCal, Numbers, and talent acquisition programs.

- Provided technical support to customers, including problem diagnosis, resolution, and escalation via chat and remote support tools for Mac software and products.- Assisted customers with reinstalling MacOs software, Mac device, and application usage.

- Provided technical support to customers, including problem diagnosis, resolution, and escalation via chat and remote support tools for iOS software and products.- Provided personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects.

Miami, Florida, United States

- Implemented In Good Company Miami, LLC's mission statement to focus on a strong networking community for millennial creatives, entrepreneurs, and professionals through networking events, community, and social media.- Collaborated with brands to build brand activations, as well as boosting brand awareness on social media and event attendees - Curated over 30 unique event experiences including pop-up shops, discussion forums, product launches, and collaborative activations- Manage the creative process from concept to completion.- Lead and direct the creative team in the production of all marketing collateral.

Miami, Florida, United States

- Answered product questions with up-to-date knowledge of product specifications and store promotions.- Maintained and exceeded all sales metrics with an above 90% NPS score.- Onboarded and mentored new employees on role material. - Conducted daily live product demos- Actively pursued personal learning and developmental opportunities, while working with management and peers to share best practices for sales and customer service.

Miami, Florida, United States

- Taught students ages 5 to 13 Beginner’s art, drawing and painting, and portfolio management- Provided individual and small-group instruction to adapt the curriculum to the needs of students with varying intellectual and artistic abilities, and to accommodate a variety of instructional activities - Prepared portfolio students for magnet program auditions.- Confirmed acceptance of six former students to art magnet programs as a result of my portfolio preparation class.

Greater New York City Area

- Provided administrative support to Managing Directors and Private Bank Compliance team. - Organized and secured highly confidential company and employee information. - Managed complex calendars, accommodating, scheduling meetings, and calls on a global scale, across multiple time-zones for Managing Directors. - Coordinated frequent travel arrangements – both international and domestic. - Assisted with internal and external meeting and conference presentations: prepared and coordinated media, materials, and department staff requests. - Researched, drafted reports, presentations, and projects. - Created and managed expense reports for senior employees. - A delegate in various corporate systems to approve team expense reports, acquisitions, time & attendance, document employee reviews, update compensation, and track-required employee training. - Assisted with budget planning for business and compliance-related projects.- Coordinated a 20+ persons global leadership offsite event. (Travel, lodging, professional arrangements made for each attendee)

Greater New York City Area

- Organized leadership meetings with global and local clients, as well internal staff. - Coordinated events with other departments. - Created and managed fiscal reports. - Provided general customer services that included front desk support to ultrahigh net worth clients. - Created and managed mobile device accounts for employees nationwide. - Composed custodial work orders and ensure that all work is appropriately completed, including the proper cleanliness and sanitization of the premises.- Maintained cost tracking spreadsheets. - Assisted with facilitating office space for new employees and onboarding related duties.- Provided administrative support to various departments as needed.

Miami/Fort Lauderdale Area

- Closed rental package deals by delivering detailed information and referrals to local and out-of-state clients, consistently exceeding sales targets and driving customer acquisition.- Assisted in managing one of South Florida’s largest branches with a fleet of over 500 vehicles. - Managed rental fleet of five fixed-based operators at Miami Executive Airport and two body shop accounts.- Reported market activity to management by monitoring and analyzing sales, growth, profitability, competitive price lists, and products. - Developed and implemented marketing strategies to maximize sales and identify trends; and recommended proactive actions to manage business situations, control expenses, and provide superior customer service and rental experience. - Conducted weekly marketing presentations to local businesses, including developing and maintaining professional relationships. - Understood branch cost control and Profit & Loss (P&L) statements. - Effectively communicate with customers, vendors and co-workers to maximize sales, customer service experience, and operational plans.

Bachelor Of Arts - Ba

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Associate Of Arts (Aa)

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