Yuliya Bancroft Email and Phone Number

Responsibilities:✔ Managed a multitude of roles within this assignment, both in terms of sales and business development as well as the sales administration function for the showroom. ✔ Worked with a diversified client base and prospect database with an aim to increase penetration across specified business sectors and demographic segments to generate effective leads, reach and exceed sales targets.✔ Continuously followed up with prospects and clients in order to acquire new business, analyzed market trends, ascertained and pursued further sales and business development opportunities.✔ Delivered sales presentations for new products, led daily briefings with the team, assumed responsibility for reporting on fast selling stock lines and other key business indices.✔ Monitored and reported on performance achieved against targets envisaged in the sales plan and devising strategies to maximize performance.✔ Handled key customer accounts and negotiated customer agreements, boosted volume and revenue in key assigned accounts by utilizing innovative selling strategies and initiating exciting promotions.

Achievement:✔ Received an excellent rating for service excellence and achievement of all targets.✔ Coaching and training newcomers. Providing knowledge and training to staff. Responsibilities:✔ Provided the best customer service as per company standards, achieved and often exceeded individual sales targets and company profit targets as assigned.✔ Nurtured business relationships and developed a robust client base for repeat business, tracked all showroom metrics, handled all administration duties and was in charge of the daily inventory count report.✔ Attended to customer enquiries both over the telephone and email, noted requests for customizations, returns or modifications, handled special requests and resolved all conflicts and customer complaints.✔ Coordinated a variety of administrative and general retail tasks pertaining to the areas of stock, logistics and sales management.✔ Responsible for keeping the store orderly and well stocked with necessary supplies and worked in close coordination with the marketing team, preparing for in store events.

Achievement:✔ Achieved 91% in terms of overall customer satisfaction scores for the year 2010. This was among the highest. Responsibilities:✔ Achieved individual as well as combined dealership targets from a sales perspective, successfully achieved CSI and CRM target as per key performance indicators.✔ Formulated weekly, monthly and annual strategy and action plan to optimize sales growth across existing customer segments and newly identified customer pockets.✔ Conceived and implemented multiple sales and marketing plans, nurtured client relationships, performed up-selling activities on all cars sold and also emphasized on value added services. ✔ Maintained and updated the client database and ensured the continuation of long standing, and new relationships, attended necessary training and product knowledge sessions and kept abreast of customer preferences, competitor activities and market trends to ensure brand leadership.✔ Conducted vehicle presentations and test-drives for prospective customers and managed the sales cycle through to completion and after-sales service, strengthening relationships across each stage.

Responsibilities:✔ Solely responsible for managing all aspects of office administration and reported to the Head Office in Moscow, in addition to providing executive assistance to the Director.✔ Prospected for new customers as per assigned targets and envisaged growth indices, built a robust client base and followed up on customer enquiries, focused efforts on converting them into orders and growing the revenue per customer and account. ✔ Managed the entire sales cycle, led negotiations with customers from the point of placing the order to the point of delivery. ✔ Analyzed the market and reported on stock demands and needs, maintained exemplary relationships with vendors and all stakeholders in the supply chain to ensure timely inventory and best prices.